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On the Aptana Support Page the Browse Discussions link redirects to SO. I was wondering if this was officially sanctioned?

If it is, then it seems a little unfair that questions like this one are voted down and have close votes cast against them. This question does seem to be just about on topic for SO, being that it is regarding a development tool.

If not, then I will cast close votes against these questions when I see them.

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See meta.stackexchange.com/questions/3966/… –  ChrisF Jan 6 '12 at 11:49
    
@scrooge - A quote from Jeff's answer outsourcing your forums or support to Stack Overflow alone is abusive and definitely frowned upon. is pretty much what I was looking for. –  shanethehat Jan 6 '12 at 12:10
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The link and blurb don't actually encourage people to do anything other than read these topics. –  Martin Smith Jan 6 '12 at 15:21

1 Answer 1

up vote 10 down vote accepted

StackOverflow is a community site - as far as the users of the site are concerned it is not the "official" support site for anything, Aptana included.

That Aptana have chosen to redirect developers to StackOverflow is their decision - the level of support their users will get will be governed by the will of the SO community as a whole and not in their control.

The question that you linked to is off-topic to StackOverflow - the people behind Aptana should have a support option outside of StackOverflow for this kind of question.

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I thought the FAQ point software tools commonly used by programmers would cover this? If I've misunderstood then I'll happily vote to close. –  shanethehat Jan 6 '12 at 11:22
    
@shanethehat - This is a very specific question about a plugin. The close votes are more to do with the quality of the question than anything. –  Oded Jan 6 '12 at 11:24
    
Fair enough, I think I see the difference. –  shanethehat Jan 6 '12 at 11:34
    
@shanethehat - That's the problem with delegating support to SO. Valid support questions by your users are not in your control. –  Oded Jan 6 '12 at 11:35
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It's Synergy all over again. –  ChrisF Jan 6 '12 at 11:48
    
@Scrooge - didn't know about that. Does look pretty close. –  Oded Jan 6 '12 at 11:50
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@Oded - It's not quite true that SO isn't an "offical" support site for anything as under the guise of facebook.stackoverflow.com it is "the new official developer support channel for all Facebook developers" as per blog.stackoverflow.com/2011/08/facebook-stackoverflow –  Zhaph - Ben Duguid Jan 6 '12 at 11:52
    
@Zhaph-BenDuguid - It is not the support site for FB users. And in that guise there is FB branding... –  Oded Jan 6 '12 at 11:54
    
@Zhaph-BenDuguid - The support page on FB also makes it very clear that SO is not specific to FB. –  Oded Jan 6 '12 at 12:06
    
True indeed, I was just pointing out a slight error in your statement ;) –  Zhaph - Ben Duguid Jan 6 '12 at 13:10

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