I struggled to work out how to write multi-line messages in chat (I can't remember where I learnt it, but I can't find it in the Chat FAQ). It would've been easier if I had read something like this in the Chat FAQ:
- To write a multi-line message press Shift + Enter at the end of the line.
This could appear in one of the following sections:
Should this be included in the Chat FAQ? Which section should it be included in?