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I'm looking for resources or information on approaches for managing a shared (tech support) email account. Where is the best place to post please? I would have expected server fault, but it seems more tech than process?

(Just to add - I really have already Googled).

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up vote 6 down vote accepted

It's SF, be sure.

Both tech and process fit into description of site from FAQ "Server Fault is for Information Technology Professionals needing expert answers related to managing computer systems in a professional capacity". IT is not only hardware, even "IT is mostly non-hardware"

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