What is meta? ×
Meta Stack Exchange is where users like you discuss bugs, features, and support issues that affect the software powering all 134 Stack Exchange communities.

I'd like to create a tag for questions related to the Stripe payment processor. I work for Stripe, and we'd like to be able to answer people's questions about Stripe on SO.

Searching for questions about Stripe results in a lot of noise because it's such a common word, so it would be nice to be able to tag them so we can subscribe to the tag. While there is an existing tag , it is totally unrelated.

We won't be directing people to SO (we have our own support chat room and answers website for that), but it would be nice to answer the questions of people who come to SO on their own.

Adding some links to other questions since they don't fit in the comments:

Other questions involving Stripe:

Stripe was in private beta from January 2010, launched publicly in September 2011, and processes payments for such companies as 10gen, appsumo, giftrocket, mongohq, xamarin, MoMA, and the City of Portland.

share|improve this question
    
As Stack Overflow already has stripes, it is not possible to create stripe; I am not sure if moderators can create it, if there is the need. –  kiamlaluno Apr 4 '12 at 1:56
3  
Well, I got this message when I tried to create it: Oops! Your edit couldn't be submitted because: Creating the new tag [stripe] is not allowed since the tag [stripes] already exists. If you think this new tag should be allowed, raise it on meta. so here I am. –  alberge Apr 4 '12 at 2:00
    
Cant you call it something like [stripe-payment-processor-api]? –  Brian Reichle Apr 4 '12 at 3:17
    
That seems to target an awfully limited number of developers. That doesn't necessarily make it a bad suggestion, but unless the stripe development or support team monitors SO the askers will likely end up with a bunch of unanswered questions. This could make either the third party look bad (outstanding open questions about their API is never a good thing) or (less likely) could look bad for SO. Either way, you may want to solicit them to have the tag added to make sure they're okay with the extra support leg. –  M.Babcock Apr 4 '12 at 3:48
    
I work for Stripe. We're looking to answer questions on SO. [stripe-payment-processor-api] is pretty gross. It would be nice to have something more analogous to [paypal] or [braintree]. –  alberge Apr 4 '12 at 3:50
    
@alberge - Please add that to your question so anyone answering can know your intentions. –  M.Babcock Apr 4 '12 at 3:51
    
As a side note, if you are going to start answering questions related to your product you should add a short note in your bio stating you are an employee. This will help Moderators should your answers get flagged for possible spam or excessive promotion. –  Barry Apr 4 '12 at 6:23
1  
Yep, I'll probably do that. I've just been writing that disclaimer in the answer itself so far. –  alberge Apr 4 '12 at 6:47

1 Answer 1

Any way you look at this, you're going to end up with something that's not just the word "stripe." If we added a stripe tag, all the people who don't realize what it's actually for are going to use it as a meta-tag. People looking for "zebra-stripe" solutions are going to tag it with stripe just because it's there. I'm actually very surprised this hasn't happened on most frequently, or maybe the community is just really good at cleaning up the unrelated questions.

I would recommend something like . It's shorter but still indicates that it is the Stripe API for Payment Processing, and it won't attract unrelated questions. Services like PayPal and BrainTree don't need attachments because those aren't common words that are used in programming. When you hear PayPal, you either know instantly that it's about the payment processor, or you have absolutely no idea what it is (if you haven't ever heard of the service).

However, before you go creating the tag, you need an audience that is going to use the tag. You've only found one question so far that could be tagged with it. Tags that only have one question are automatically purged after 6 months anyways, so you'll need some more ground to bounce from in order for this to work out. After all, this isn't a place where you can dump all of your support questions like Facebook tried to do.

Did you guys just start up recently? Your about page doesn't mention anything about when the company was founded or a timeline/history. Obviously it's been around since at least November 16, 2011 since there was a question about it then. How wide is your customer/user base?

share|improve this answer
1  
I edited my question to respond to some of those points. Your point about the generic name is a good one, but evidence suggests that it hasn't happened with [stripes]. Why not create the [stripe] tag and change it later if it's problematic? –  alberge Apr 4 '12 at 4:52
1  
The idea is to prevent it happening in the first place. If you've found a good number of examples, I don't see why you couldn't give it a try, but I doubt anyone is going to support creating [stripe] as a tag. You should really go with [stripe-payments] or similar. –  animuson Apr 4 '12 at 5:20

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .