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I have been on Cross Validated for a little less than 2 weeks. I found that when I questioned policies or wanted to know and understand policies the experienced members and monitors would refer me to the FAQs.
But when I search the FAQs, I didn't find what I was looking for but rather a list of 1000 or more user questions from the nearly 10000 that have been posted on the sites.

Yesterday I discovered that if I go to the top level "faq" I do get what I wanted (a nice manageable list of questions asked about the Stack Exchange site). The other FAQs refer to questions that get a lot of attention from among the technical questions asked by users.

Has anyone else been confused the way I was? Does anyone think it might be a good idea to change the names to reflect the different type of FAQ?

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migrated from meta.stats.stackexchange.com May 12 '12 at 16:02

This question came from our discussion, support, and feature requests site for people interested in statistics, machine learning, data analysis, data mining, and data visualization.

    
This is a SE-wide suggestion, so I'll move it to Meta.SO. –  mbq May 12 '12 at 16:02
    
Well, FAQ does stand for "frequently asked questions" so it makes sense that if something is frequently asked, we'd make it easier to find. What do you mean by changing the names for the different types? –  animuson May 12 '12 at 16:24
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There's the community FAQ too. We need more distinct names. –  Jeremy Banks May 12 '12 at 18:42
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(+1) Thanks for raising awareness of this. Those that use the site regularly sometimes become desensitized to some of the "features" of the interface. For example, I know I found the welcome banner that used to show up before you log in as highly annoying and obtrusive. The one in chat still bugs me. –  cardinal May 13 '12 at 0:06
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1 Answer

up vote 12 down vote accepted

Of course it is confusing to any sane person, but somehow Jeff Atwood doesn't think it is an issue at all. I still maintain that having 2 links both named "FAQ" is highly confusing (at least, for a new user) and disagree that it is useful in any way. I didn't have much luck the last time, but perhaps you might get lucky this time if someone else were to review it.

From my post there:

... may I suggest that the FAQ be renamed to Help, which is what it actually is? I don't know if this was discussed previously, but how can there not be any ambiguity in calling it FAQ on a bloody Q&A site?

[...]

To make things worse, on a tag's home page, the word FAQ is used twice, each meaning different things!

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+1 - Perhaps this is why so many people don't RTFM because it's misleading. Never thought about that before... –  jmort253 May 12 '12 at 20:31
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+1 for help. –  Dennis May 12 '12 at 20:33
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I am really glad to see that people agree with me and I can stop feeling stupid. Any two site locations could be labelled FAQ but simply add a adjective to distinguish them. My misunderstanding led to me disagreeing with monitors about the FAQs about the site when I was confused by only knowing about FAQs for questions. –  Michael Chernick May 12 '12 at 23:33
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(+1) That the reason why I (as a mod on stats.SE) am always referring to FAQ with a proper link. –  chl May 15 '12 at 22:05
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