There is a lot of customization that can be done in Microsoft Dynamics CRM that is totally out of the box, but not programming related per say. Should I use Stack Overflow, or possibly WebApps.StackExchange or maybe something else entirely?
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If the customization is specific to setting up MS Dynamics, you'd have better luck finding a MS Dynamics forum to ask your questions on instead.
However if your question is related to the code used while customizing Dynamics, you'd probably get better answers here. (I can't remember the language used, but I want to say it was Visual Basic or something based on the .Net framework)
StackOverflow is full of programmers, so we can answer questions about programming, however very few programmers are exposed to MS Dynamics, so are probably not able to help you configuring Dynamics.