Logic tells us that if we want to contact the Team, it should be about:
- bug reports
- other not listed above
This help center covers absolutely every point (even the "not listed above" part), so it will likely to help users with 95%+ their needs, and for the unlucky few, they will need to send an email.
This is great and there is no doubt that it will be best for everyone, the team receiving less emails, users being able to solve their problems quicker without waiting for a response.
But then... why am I making this post? Well, I don't find it very nice how this was achieved. If we carefully analyze what is being done:
- click contact us
- help center is opened?
It doesn't look right, and people might think it is a mistake or a bug.
I am not against the idea of trying to persuade users to look for answers in forums or FAQs before you email them, this is actually a great idea, but it was poorly executed.
What changes should be done, in order to make this look like the link isn't taking you to the wrong place?