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When is it appropriate to suggest a user start a new question?

I have had tons of questions like this one where, once I've successfully answered, the asker gets another error/exception/problem, and asks another (not unrelated, but IMHO out of context) question in the comments.

This results in edits to the question and of course, my answer is now out of context and by consequence it does not solve all the problems the user is having.

How can we stop such a thing, and still get the points from the question?

Related questions:

Can I update a question after getting a reply?

How does accepting an answer work?

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marked as duplicate by Josh Caswell, animuson, jonsca, Martijn Pieters, user7116 Dec 11 '12 at 21:38

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

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Not that I am an expert on this but I think you did the right thing. –  kush Dec 11 '12 at 15:39
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You can't stop this kind of thing, though many times if the OP comments back about the new error, you can gently hint that they can ask a new question about the new issue. After a search, of course ;) –  Oded Dec 11 '12 at 15:40
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1 Answer

up vote 3 down vote accepted

If the OP is asking an entirely separate question that he simply thought of as a result of an answer, and it's not a direct clarifying question on the answer, then it does belong in another question. You should post a comment to the OP that this new question belongs in a new question and roll back the edit on the OP (possibly giving them a bit of time to do it themselves, if you want to be polite).

If the edit is simply adding more details to the current problem, basically adding information that really should have been included to begin with and that the OP just didn't know (or choose not to) include before, such as restrictions on what can or can't be used ("I don't have access to version 3, sorry, that solution won't work") then then the edit should stay, and you should do your best to update your answer.

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