Shog9 asked: Sooner or later, you'll do something as part of your normal moderator duties that offends someone, and he'll jump on MSO cursing your name and demanding vengeance. How will you respond to this?
Neal answered: I would try to let the other moderators handle it at the start and then, when I can, write a well thought out response that will try not to slight the user.
Madara Uchiha answered: I've had an example of such a case but it got deleted. Answer constructively, don't feed the trolls. Provide evidence of you being right, and apologize if you were wrong.
Raghav Sood answered: I will post an answer to his question and explain the reasons for which I took whatever action offended him. If it is found that I was wrong, I will reverse the action, apologise and learn from my mistake.
Richard J. Ross III answered: Tell him he's a liar! No, not really. I would be calm, and try to explain the situation from an impartial point of view. The most important thing here is to not loose your 'cool'. And not try to silence a user, but let them vent towards me, while not hurting the site.
Wooble answered: I'll attempt to address their concerns rationally, keeping in mind that most people doing that just want to vent and aren't going to be persuaded by rationality.
Jon Clements answered: I spend my life living with someone that believe's she's always wronged because the hours I work etc.. etc... I think I can live with some criticism
- Richard J. Ross III remarked: The point isn't dealing with the criticism here - it's about dealing with the accusation more than anything, IMO.
Rocket Hazmat answered: I'll explain myself, casually, and try to keep my cool. If he can give me a valid reason why he's right and I'm not, then we'll talk. If he's just angry, I may just ignore it and let the community tell him what's up.
JNK answered: Get someone on the SE dev team to attribute the posts to casperOne so nobody is surprised :) Honestly, I have no problem defending my actions to a user. If I WAS wrong, I also have no problem admitting that. We aren't doing open heart surgery hear, this is programming questions on the innertubes. Nothing is life-and-death and excited users may need to be reminded of that once in a while.
Kolink answered: I would laugh my backside off. Heck, I already have one blog dedicated to my assorted "screwups" (entirely hearsay, the creator doesn't even use my site), and it is a perpetual source of entertainment.
ChrisF answered: I'd first see if it was anything I could fix myself straight away, if not then I'd leave it for another moderator to review my actions and decide what they thought was the right action. Second guessing yourself will lead you to make more bad decisions down the line.
kiamlaluno answered: I will let other moderators answer.
animuson answered: Letting other users and moderators deal with the situation is usually a better way to put out any flames than directly confronting the user. I would generally keep track of the topic and post specific responses in order to clear things up that users are confused about, but try and avoid interacting too much.
bluefeet answered: I would explain the reason for any action that I took while keeping my cool. I can fully acknowledge when I have made a mistake and have no issue admitting my faults.
minitech answered: Close it, assuming that rantiness implies unconstructiveness~!
Gordon answered: Try to talk to the person and settle things. Only reasonable thing to do. If s/he cannot be reasoned with, defer him to someone else.
Flexo answered: If I'm doing it right then there's a rational, calmly expressed justification for every action. My instinct would be to post that, but not get drawn into a mud bath. If there's a broader issue at stake then I'm all for drawing that out from the specific incident. If a reasoned response doesn't work I hope the other moderators would help deal with the situation.
Lix answered: There will always be super-active users on meta who I trust will dull the blow :P I would respond in the same way as any interaction on the site. Friendly but stern (when necessary). I won't let it turn into a cussing match, but I'll be very willing to explain the rational behind whatever action the user found offensive, and if needed, I wouldn't have a problem reversing the action should I be satisfied that a mistake was made.
Lord Torgamus answered: Actually, if history is any guide, I won't have to do anything. When anti-mod polemics show up on MSO, other users typically jump in pretty quickly. If I really did screw up big time, I'd just explain what happened calmly and professionally, promise to resolve the issue and then get right to work with fellow mods to fix it and make sure I didn't repeat the mistake.
mattytommo answered: Diplomatically, I'll respond by ensuring that the user knows that I did it purely on what I thought was best for the community, not for any other personal agenda or otherwise.
Andrew Barber answered: I'll deal with Meta complaints about my actions as Mod in close to the same way I've dealt with it as the 'flagging user', though there is a major difference: I get to choose whether to 'out' myself as the flagging user, but I won't have that choice as a mod. Simple answer: explain why I made that decision, and be open to being wrong. And always remember that every moderator action needs to be defensible, in the first place, before I even do it.