i just asked this question and had an idea:
what if there were a person working for msi with a special stackoverflow-account who automatically gets all questions with the msi tag and could provide an official answer.
you could charge them a small ammount of money an give them a nice "Vendor" badge and they could do customer support here. i know most of the companies have their own support website but they often suck and often don't show up in google.
could this work? what do you think?