Let me start with a small "disclaimer" that I actually don't really know what Spotify and libspotify are. I assume them to be some audio-sharing/audio-selling site and a common library created to use it programmatically.
I've just read/posted to one completely offtopic thread about libspotify and noticed that the core of the problem was generated by the library's mantainers' site that asks the readers to post their questions on SO.
While it is well phrased and it refers to "API-related questions" which would probably be OK for SO, people does not seem to understand it. There's quite many "libspotify"-tagged questions that certainly are offtopic.
Some of that questions were answered by people claiming "I work for Spotify", some not. Examples:
- the above-mentioned one
- ard-float version of the libspotify for ARMv7
- Libspotify: There was an error generating your application key
- Preventing misuse of libspotify key
- Getting libspotify on a not-supported platform
My questions/doubts are:
Is it OK for them to use SO as "support site" for any kind of problems? Personally, I don't think so. Especially if "they work at Spotify", so probably it's not completely non-profit, so they probably could affort setting up a simple forum. I've even seen this one but I don't see "libspotify" there, so maybe that's different teams/companies/etc. But, I know nothing about that.
How should this situation be handled? On one hand, I'd simply downvote/closevote on all the offtopic ones, but some of them are already 'answered'. Does it make any sense to close an 'answered' question? On the other hand, the people are asking questions on SO, because there actually may be no other site for this.
if it actually is OK because it was agreed somewhere to let them use SO, is there any list of "projects supported by SO" or something like that?