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I've written an email with a technical issue (account and OpenID problems), and as of 14 December haven't gotten an answer yet. I tried to contact the Stack Overflow (SO) team some months ago as well, with no response. Is there any other way to contact SO team?

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closed as off topic by jmfsg, George Stocker, XMLbog, GEOCHET, random Dec 22 '09 at 23:30

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I believe you just have ;) –  ChrisF Dec 21 '09 at 13:14
    
@ChrisF I think you missed the point. I've asked for solution for my problem here on Meta before and I was asked to write to the email tech@... and have no answer from there. –  Tomaszs2 Dec 21 '09 at 13:22
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It's not tech@, it's team@stackoverflow.com. –  George Stocker Dec 21 '09 at 13:30
    
@George. Yes you are right. And I've send it to 'team', so it's not because of bad addressing. –  Tomaszs2 Dec 21 '09 at 13:38
    
@Tomaszs2 - I was referring to the "other way" you requested. Yes e-mailing "team@" is the preferred way, but if you don't get a reply a nudge here on meta has worked in the past. –  ChrisF Dec 21 '09 at 13:47
    
@ChrisF - My nudge here on Meta is not working from July: meta.stackexchange.com/questions/4219/… and still is not working: meta.stackexchange.com/questions/32863/… –  Tomaszs2 Dec 21 '09 at 13:54
    
What happens if a moderator votes to close as "no longer relevant"? is it binding? –  jmfsg Dec 21 '09 at 17:45
    
"closed as blatantly offensive" - Perhaps "no longer relevant", but why "blatantly offensive"? –  Dennis Williamson Dec 31 '09 at 12:41

5 Answers 5

Ways to contact the Stack Overflow team

There's a bolded link at the bottom of every page that says:

Email

  • contact us

It's what you're looking for. If they haven't responded, then wait a week and try again.

I know the careers@stackoverflow.com account feeds into FogBugz, but I'm not sure about team@stackoverflow.com.

Meta

You can also post your issue here on meta. You needed to contact them about something, so submit that as a question on meta with support as a tag.

Twitter

  • Jeff Atwood goes by @codinghorror
  • Geoff Dalgas goes by @superdalgas
  • Jarrod Dixon goes by @jarrod_dixon
  • Joel Spolsky goes by @spolsky

I wouldn't recommend this method, but it is a way to contact them.

Do nothing

I can guarantee that they read emails -- they've read to and responded to all of the emails I've sent; but it may be that your support ticket is superfluous in some way, or you haven't submitted enough information for them to actually help you. As the saying goes: "Stack Overflow helps those that help themselves" (works for Heaven too).

It may have also been sent to the Junk folder. What sender are you using?

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I've send first email some moths ago using 'contact us' as you write and did not get any answer. Now week ago I've sent another email and still don't have any answer. I am worried that my emails can hit spam filter because I think that if they would have go to inbox of SO they would drop me a line what is status of this kind request. –  Tomaszs2 Dec 21 '09 at 13:41
    
@Tomaszs2: Where are you sending the email from? What domain? You may want to grab a Gmail account and send it from there. I've never had an issue sending them an email from Gmail. –  George Stocker Dec 21 '09 at 13:45
    
Is your support request about this? meta.stackexchange.com/questions/32863/… : If so, you need to bump it, you marked the answer as accepted so they may not have looked at it to see if you needed assistance. That could be your issue. –  George Stocker Dec 21 '09 at 13:46
    
@George I've posted my question here on Meta and people here gave me advice that I should send email to team@... to get this thing done. I use Outlook Express to send email. Does it matter? Like i wrote: i don't accuse SO of not reading emails. It can be that any other emails go but mine no because of spam filters. I think that included all necessery info to help myself along with all tips received lately here on Meta. –  Tomaszs2 Dec 21 '09 at 13:48
    
@Tomaszs2 It doesn't matter what you use to send email; it matters what domain it's from. If it's from a suspect domain, it may have gone into their spam folder. –  George Stocker Dec 21 '09 at 13:50
    
@George I've sent email from o2.pl domain. I didn't have any issues before with this account and domain. What do you mean by "bump it'? –  Tomaszs2 Dec 21 '09 at 13:51
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Well, you marked the other question as 'answered', and since it's a 'support' ticket that is the equivalent of 'closed'. Since your issue is still there (the technorati account is not moved), then it needs to stay open until you have a line of communication with the team. Yes, I'd recommend sending it from a gmail.com account (or Google Mail) instead of o2.pl . –  George Stocker Dec 21 '09 at 13:52
    
Thank you very much –  Tomaszs2 Dec 21 '09 at 14:01
    
@George Stocker: I don't think the team would ignore his request because that support ticket had an accepted answer. His problem (as I understand it) is that he can't recover an account that used technorati as open id provider, which is something that only the team can fix. the support ticket just asked what to do, and the accepted answer said to e-mail the team, so i don't think having an accepted answer wouldn't make any difference. –  Kip Dec 21 '09 at 17:15

I'm sorry that you have had account problems. I'll take a look-see what "Tomaszs" accounts I can see...

Found; just to avoid any obvious security complaints, I've e-mailed the old account to confirm, but yes: we can merge these. I can do "stackoverflow" - do you also have "serverfault" / "superuser"?


Now merged (following e-mail reply). Let me know (add a comment to this reply, or e-mail me directly) if you get any more problems.

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We never got this "email".. and a gmail search confirms it..

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The team is often busy - and I imagine they get a lot of email. I'd drop them another email just as a "ping".

Using Meta is okay for some things, but if it really deserves an email, then I'd stick with that.

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@Jon I've waited for answer on one email some months, and have no answer for second another for some days now. I know SO can be busy, so I'm patient. But I have a strange feelings that maybe my emails was not read because of spam filter or something else. And if this is true sending more emails makes no sense at all. That's why I am asking now 2-nd time here on Meta to find other way to contact SO that will reach them. I think that if they would be busy and could't do it know they would write me a line what is a status of my kind request. And this does not happen. –  Tomaszs2 Dec 21 '09 at 13:30
    
A second email which only requested a response of "yes, we've got your email and we'll get to it soon" would help to confirm the spam filter theory. –  Jon Skeet Dec 21 '09 at 13:34
    
Thank you - i will second email like this –  Tomaszs2 Dec 21 '09 at 13:56

Best thing is to email them again. Make sure you clearly state the problem, and provide ample information so it's as easy as possible for them to fix the problem.

In this particular case, I'd do this:

My OpenID provider has failed. My user account (that I can no longer access) is:

http://stackoverflow.com/users/38940/tomaszs

I have set up a new account with a working OpenID provider at:

http://stackoverflow.com/users/191847/tomaszs2

Please merge these two accounts into the original one so the new provider will work on the old account.

Use your email address that is on both accounts, and chances are good they'll be able to do it quickly and easily.

If you've supplied anything less than the above information, it may go into a "to deal with later" pile because it requires them to do more work, and they may have more pressing issues at hand.

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Also note that they may purposefully be holding off on such account changes for a wide variety of reasons. Keep posting to your new account, and keep emailing them once a month. Eventually it'll be merged. –  Adam Davis Dec 21 '09 at 15:39

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