I've noticed a few times that an OP will ask a sensible question demonstrating a reasonable amount of knowledge, and then be totally stumped by a simple answer.
The reasons could vary, as we all have different backgrounds, and all have to learn somewhere, which is fine. However, it seems that for some questions at least, the OP reveals a gap in their knowledge that shouldn't be there if they can ask the original question.
For example, in Android SMS - in excel format, the OP successfully retrieves info from a DB, and wants to share it with Excel. However, the OP doesn't understand what a CSV file is.
I'm not picking this post for any reason other than it's the most recent example I've seen. This makes me wonder if the OP is asking their own question - is SO being (ab)used by helpdesks?
Note I don't have a problem with helpdesks using SO (I'm sure I did it at some point in my career) but the OP should understand what they're asking.