I hope I have chosen the right stack exchange site to ask this question, please let me know if im wrong. I could ask on the OSQA site, but I think I will get better answers here.
I have fallen in love with the SE alternative approach to forums.
As a result, I have setup a Q&A site based on OSQA to try and mimic SE.
- We are a software vendor with a client base of around 200 people.
- We have a dozen developers and dozen support analysts.
- We intend to use OSQA to allow clients to ask Qs, and support/dev to answer the Qs.
- We also expect that our clients will participate in helping each other, and hence OSQA similar reputation system to SE is good bait to encourage this helping.
So. I have it all setup and ready to go.
My biggest fear is that I think without proper training/guidance, the thing could turn into a big mess.
i.e. People not understanding how SE sites work, and treating it like any other forum.
I was thinking about implementing phpBB instead, but I think (+ research) with some good guidance, our users will get better benefit from a Q&A site.
To achieve this:
- I will beef the default OSQA FAQ up with some more emphasis on 'how to ask Qs'
- I will put together a blog post/screencast on how to ask a typical question, change settings, explain when to vote up/down, flag, etc.
Can anyone point me to some great resources on how to prepare for this?
- Perhaps some good articles on Coding Horror?
- Ideas to emphasise the ethos of SE sites and how they are better than forum sites (in most scenarios)
I feel a bit cheeky for asking for help on what could be called a competitors platform (?), (I know Jeff has discussed this) but the principles of the platforms are what im after, and in my video/blog post I will be crediting SE and encouraging people to check them out