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Jul 8, 2018 at 13:07 comment added Andras Deak -- Слава Україні @RuiFRibeiro I take it you're not an avid user of chat. That is fine. Surely you don't find it hard to accept that there are a lot of users who actively use chat to socialize both on chat.SO and on the many site-specific rooms of chat.SE. I also object to your assertion that somehow there's a trade-off between moderating main and moderating chat. Why can't we have a CoC that is applicable to both?
Jul 8, 2018 at 11:07 comment added Rui F Ribeiro Why are so worried about chat quality? Main concerns me more as it affects the quality of the archive contents, chat not so much.
Jul 5, 2018 at 23:52 comment added Rob Thanks for writing an answer that partially addresses my concerns, and that I found it without reading three pages of answers. I'm certain that Chat serves many great purposes but the time I see it most often is in the comments - SE politely saying 'take it to chat' (instead of saying: 'Get a box of crackers'). Some people are offloading to Chat because their spam-seed comment didn't gain a response (which is acceptable, because 'Be Nice' says: "Disengage"); but then they're upset by the off-putting and downvote.
Jul 5, 2018 at 15:51 comment added Kevin B Kick-mute already solves this problem. Just make sure you keep some kind of history of it in tact if you decide to move the messages.
Jul 4, 2018 at 14:37 comment added fbueckert This scenario is one that happens rather commonly. At some point, it's less about being welcoming, and more about enforcing standards. We can't compromise quality for the sake of being welcoming. So if a user isn't learning, well, kick away. Their inability to follow the rules is their problem, not the room's.
Jul 4, 2018 at 13:39 comment added Nicol Bolas If things got to the point of ignoring them, then everything did not go OK before that. It's fine to say that, because they are refusing to take your advice about reading and learning about the system, you're not going to engage with them. It's not fine to link them to sites that call them names.
Jul 4, 2018 at 13:36 comment added Andras Deak -- Слава Україні @NicolBolas "So I went to this chatroom, asked for help, everything went OK. But then suddenly they started to ignore me, and then I was kicked! That's so unfriendly.". As I noted elsewhere, I believe that omitting feedback for the sake of not saying anything (to be on the safe side) makes for an even less friendly/welcoming end result. The company can't seriously think that we're all better off if we silently take moderation action. If that's not what you're suggesting then I missed your point.
Jul 4, 2018 at 13:32 comment added Nicol Bolas Does kicking people out of a chat room for disruptive behavior require talking to them? I don't think so. As for how you tell someone they're a Help Vampire, there's no "welcoming" way to tell someone that. Once you've identified that the person is being unreasonable, the best thing to do is disengage and ignore the person. If they persist, then they're being disruptive and can be asked to leave.
Jul 4, 2018 at 11:13 history answered Andras Deak -- Слава Україні CC BY-SA 4.0