Timeline for The company’s commitment to rebuilding the relationship with you, our community
Current License: CC BY-SA 4.0
203 events
| when toggle format | what | by | license | comment | |
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| Aug 8, 2023 at 20:11 | comment | added | Shadow Wizard | I'm with @Todd as well. So much time has passed, so many words written, and nothing, but really nothing, has changed. | |
| Jun 21, 2023 at 14:50 | comment | added | Todd Wilcox | Looking back on this from today makes me sad. | |
| Jan 28, 2022 at 22:32 | review | Suggested edits | |||
| Jan 29, 2022 at 9:12 | |||||
| Sep 13, 2021 at 14:24 | history | edited | ArtOfCode | CC BY-SA 4.0 |
Domain no longer exists; site moved
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| S Nov 14, 2020 at 16:09 | history | bounty ended | gnat | ||
| S Nov 14, 2020 at 16:09 | history | notice removed | gnat | ||
| S Nov 8, 2020 at 15:49 | history | bounty started | gnat | ||
| S Nov 8, 2020 at 15:49 | history | notice added | gnat | Reward existing answer | |
| Jul 2, 2020 at 7:57 | history | protected | CommunityBot | ||
| Jun 30, 2020 at 12:47 | comment | added | Voo | So it turns out this commitment lasted less than four months. But given the required implementation time of that new feature, it's fair to say that they decided to violate their new policy virtually the moment this post went up. Rather sad really, but shows that words are just words even if nicely packaged :( | |
| Jun 28, 2020 at 23:01 | comment | added | user802777 | Looks like it didn't take that long to break this "commitment": meta.stackoverflow.com/q/398367 | |
| S Jun 24, 2020 at 18:37 | history | bounty ended | KorvinStarmast | ||
| S Jun 24, 2020 at 18:37 | history | notice removed | KorvinStarmast | ||
| S Jun 20, 2020 at 15:25 | history | bounty started | KorvinStarmast | ||
| S Jun 20, 2020 at 15:25 | history | notice added | KorvinStarmast | Reward existing answer | |
| Jun 20, 2020 at 9:11 | answer | added | Luuklag | timeline score: 17 | |
| May 18, 2020 at 2:55 | comment | added | James Wong | @TeresaDietrich I truly hope you can steer this ship into better horizons soon, at least for me it's until when Codidact launches. I've been too heartbroken to even dare to hope. Good luck in your new position. | |
| May 15, 2020 at 13:01 | comment | added | Teresa Dietrich Staff | @JamesWong-ReinstateMonica I think I answered this somewhere else but can't recall exactly where. I am head of Community, Product and Engineering, reporting to the CEO. The Director of Public Q&A reports directly to me, hope that clarifies it for you. | |
| May 14, 2020 at 4:14 | comment | added | James Wong | @TeresaDietrich Does your role conflict with the existing Director of Public Q&A? While am tempted to believe in you, if somehow your authority is going to be diminished by the latter, your words will, unfortunately, be just empty promises. | |
| Apr 9, 2020 at 15:13 | history | edited | Cesar MStaffMod | CC BY-SA 4.0 |
added 201 characters in body
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| Mar 27, 2020 at 16:05 | comment | added | gung - Reinstate Monica | -1, I have to downvote this, just as I ultimately had to downvote David Fullerton's faux apology, & for the same reason: nice sounding words that don't lead to the needed actions. | |
| Mar 23, 2020 at 21:21 | answer | added | Zesty | timeline score: 9 | |
| Mar 12, 2020 at 15:43 | comment | added | cousin_pete | @TeresaDietrich May I respectfully suggest you review the accepted dictionary definition of transparency. I cannot find your "expectation management and context setting" in any reference. If you can point to one that would be helpful. Otherwise it is just not transparent! | |
| Mar 12, 2020 at 2:31 | comment | added | Teresa Dietrich Staff | @cousin_pete Maybe a better way is to say that expectation management and context setting is the framework I have developed for creating transparency with people over the years. I find that giving people as much context as you can and managing their expectations - how long something will take, what will be delivered, what the expected impact will be, creates strong relationships and trust. | |
| Mar 10, 2020 at 11:40 | comment | added | user718637 | Hi Teressa, there actually is no reason for you to trust in what i say. But i would please you to consider that i only have the best intend in mind and that there is at least some degree of trueness to my words. While i think SE is a good Tool to create high quality Q-A, there are some underlying design flaws in the site itself and the perception of the community which will not allow the Company to do at it's best. I would like to discuss my thoughts directly with you. | |
| Mar 10, 2020 at 3:46 | answer | added | Devin | timeline score: 5 | |
| S Mar 8, 2020 at 23:25 | history | bounty ended | nvoigt | ||
| S Mar 8, 2020 at 23:25 | history | notice removed | nvoigt | ||
| Mar 8, 2020 at 21:33 | comment | added | Script47 | @TeresaDietrich it's ironic that in the post where you talk about responding to posts you haven't responded to a lot of the answers. Do you plan on getting around to them or not? | |
| Mar 4, 2020 at 16:17 | history | edited | JNatStaffMod | CC BY-SA 4.0 |
added link to our commitment to responding to Meta and Mods
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| Mar 3, 2020 at 19:14 | history | edited | Mari-Lou A Слава Україні | CC BY-SA 4.0 |
added extra emphasis on **_update_**
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| Mar 3, 2020 at 17:38 | history | edited | JNatStaffMod |
edited tags
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| Mar 3, 2020 at 15:31 | comment | added | NoDataDumpNoContribution | @SEinfringescopyright Leaving happens all the time. I would say that over the years 8 million users out of 10 million users (numbers only crudely approximated) left and that trend will continue. The question is if more people leave than arrive or the other way around. | |
| Mar 3, 2020 at 15:30 | history | edited | Yaakov EllisStaffMod | CC BY-SA 4.0 |
add link to cc licensing update
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| Mar 3, 2020 at 15:21 | answer | added | JanWillem | timeline score: 3 | |
| Mar 3, 2020 at 11:57 | answer | added | A person | timeline score: 8 | |
| Mar 2, 2020 at 13:34 | comment | added | Anonymous Coward | @code_dredd A few have left. But leaving in great amounts won't happen at all. What can happen in great amounts is moving. But moving is only possible with an aternative. Hopefully codidact.org will become that alternative. People would still be using Experts-Exchange and similar sites if an alternative like SO had not appeared. | |
| S Mar 2, 2020 at 8:33 | history | bounty started | nvoigt | ||
| S Mar 2, 2020 at 8:33 | history | notice added | nvoigt | Reward existing answer | |
| S Mar 2, 2020 at 8:19 | history | bounty ended | einpoklum | ||
| S Mar 2, 2020 at 8:19 | history | notice removed | einpoklum | ||
| Mar 2, 2020 at 1:47 | answer | added | Melanie Shebel | timeline score: 24 | |
| S Mar 1, 2020 at 15:08 | history | suggested | Melanie Shebel | CC BY-SA 4.0 |
Just your friendly neighborhood grammar cleanup. :)
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| Mar 1, 2020 at 7:53 | review | Suggested edits | |||
| S Mar 1, 2020 at 15:08 | |||||
| S Feb 29, 2020 at 21:29 | history | bounty started | einpoklum | ||
| S Feb 29, 2020 at 21:29 | history | notice added | einpoklum | Reward existing answer | |
| Feb 29, 2020 at 21:29 | answer | added | Bob Jarvis - Слава Україні | timeline score: 6 | |
| Feb 29, 2020 at 17:06 | answer | added | Armfoot | timeline score: 10 | |
| Feb 29, 2020 at 15:25 | comment | added | cousin_pete | Transparency is generally taken to mean honesty and openness in one's dealings. Your definition of transparency as being "expectation management" and "context setting" seems peculiar! Where does this "transparency" come from? And why not just use the accepted meaning? | |
| Feb 29, 2020 at 11:18 | comment | added | Federico Navarrete | I'm still wondering why humans make the things more complicated than they are. SE "admitted" the issue with Monica with the apology from Chipps: meta.stackexchange.com/questions/340906/… Maybe you should read it. In the end, the issues persist because of a simple action of not giving her back her role. As Dale Carnegie says in How to Win Friends. Human nature in action, it's more the EGO of SE of not really wanting to do anything and believing we fill forget and act like nothing happened. Trust should start by taking real actions not only words. | |
| Feb 29, 2020 at 3:17 | comment | added | LarsH | "If you feel that your issues continue to go unaddressed, I invite you to post about them on Meta in a respectful way." This has been done so many times and issues have continued to remain unaddressed indefinitely, despite promises. Can you give us a reason to expect something different this time? "And if you choose to apply for moderator reinstatement, we look forward to hearing about this as well and to seeing you back on your sites." Here's an idea: What if SE applied to the moderators asking to them to come back, since SE misses their presence and impact, and values all of their work? | |
| S Feb 28, 2020 at 15:22 | history | bounty ended | Qix - MONICA WAS MISTREATED | ||
| S Feb 28, 2020 at 15:22 | history | notice removed | Qix - MONICA WAS MISTREATED | ||
| Feb 28, 2020 at 0:03 | answer | added | Robin Davies | timeline score: 22 | |
| Feb 27, 2020 at 22:50 | answer | added | Paul Nathan | timeline score: 5 | |
| Feb 27, 2020 at 4:32 | comment | added | Jo King | Have you had a good look at this meta post by David Fullerton that was initially well-received? That post made it up to something like 600 upvotes before people started to realise that it was an empty apology and no further action was coming. As much as I want to believe that this post will be different, SE has lost any trust I had in it, and unfortunately that also extends to you, new employee or not. | |
| Feb 27, 2020 at 4:27 | comment | added | Clonkex | I am withholding real judgement on this post for now, but if nothing else, it feels like a huge weight has been lifted from me just because Teresa wrote sincere, non-BS-y words that felt like they were legitimately her own and not filtered through a huge team of lawyers (because unfortunately, every other recent post from SE has distinctly felt that way). | |
| Feb 27, 2020 at 2:33 | comment | added | David C. Rankin | Improve Feedback Metrics - so you change syntax highlighting that is fundamental to every visitor and every contributor interaction with the site 8 hours ago without soliciting any community feedback? That's not a positive start to rebuilding the relationship with you our community. Here is to hoping things get better (and the syntax highlight reverted to what it was before the unannounced change with Electric Red now used for string-literals...) | |
| Feb 27, 2020 at 0:58 | comment | added | code_dredd | For a company that was built by the free contributions of a volunteer community, the staff there are certainly a bunch of ingrates, to put it politely. To me, it's sad that so many people here are still trying to keep donating their time/knowledge/etc to a for-profit company that treats them like crap. Community: you're being foolish, IMHO; the company keeps taking advantage of you, b/c why wouldn't they? You want to see real change? Leave. (E.g. Check codidact.org). The company will always need the community more than the community will ever need the company. | |
| Feb 26, 2020 at 23:23 | comment | added | Cardinal System | I am happy to see that someone in cooperate finally realized that the first step to restoring a good relationship with the community is to read our Meta posts. Teresa, your new presence in SE seems promising. You seem very sincere and invested. We welcome you to SE and Meta, and look forward to working with you. | |
| S Feb 26, 2020 at 20:42 | history | bounty started | Qix - MONICA WAS MISTREATED | ||
| S Feb 26, 2020 at 20:42 | history | notice added | Qix - MONICA WAS MISTREATED | Reward existing answer | |
| Feb 26, 2020 at 19:12 | answer | added | Rosinante | timeline score: 24 | |
| Feb 26, 2020 at 19:08 | answer | added | 640KB | timeline score: 24 | |
| Feb 26, 2020 at 14:02 | comment | added | user296857 | Actions indeed speak louder than words. The actions of SE Inc over the last 3-4 years (and last 8 months in particular) certainly speak for themselves. While this post looks good. I'd prefer if they stopped these sugary posts every month and actually start doing something and then tell us that they've addressed such & such issues. But my overwhelming impression so far is that "they want to move on & rebuild trust, community, blah blah" as if nothing happened. | |
| S Feb 25, 2020 at 20:26 | history | bounty ended | AmaiKotori | ||
| S Feb 25, 2020 at 20:26 | history | notice removed | AmaiKotori | ||
| Feb 25, 2020 at 18:53 | history | edited | Yaakov EllisStaffMod | CC BY-SA 4.0 |
Q1 Roadmap Released
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| Feb 25, 2020 at 17:18 | comment | added | Ismael Miguel | Well, 6 days have past... Which actions have taken place since this post? | |
| Feb 25, 2020 at 16:43 | comment | added | ColleenV | The reasons why I resigned as moderator are in the post linked in my profile. None of this addresses the issue that caused me to resign, which is that SE seems to support the idea that people should be banished and treated poorly if their views are “problematic”, regardless of whether that person acted on those views on SE. It’s unethical and destructive to the very fabric of our society and I won’t help anyone who behaves that way. SE supported Chipps and fired Shog; I doubt I’ll ever recommend SE again. I’m a woman engineer w/ 30 yrs software experience since that seems important to y’all. | |
| Feb 25, 2020 at 16:41 | comment | added | danh | Is there a quick intro read to this problem? I spend virtually all my time on stackoverflow, and I've seen none of the terrible stuff (hate speech, harassment etc) implied on this thread and its links. stackoverflow seems to be all coding, all the time. Is my perception of relative calm there incorrect? Can someone venture a guess why? Maybe because the topic is constrained, or because the norms favor very low affect? Do either of these variables suggest a solution? I've been blithely enjoying SO for years, saddened to learn about so much upset so nearby. | |
| Feb 25, 2020 at 14:34 | history | edited | Yaakov EllisStaffMod | CC BY-SA 4.0 |
update on internal guidelines and faqs
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| Feb 25, 2020 at 11:54 | history | edited | gerrit | CC BY-SA 4.0 |
lead to those events -> led to those events
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| S Feb 24, 2020 at 18:40 | history | bounty started | AmaiKotori | ||
| S Feb 24, 2020 at 18:40 | history | notice added | AmaiKotori | Reward existing answer | |
| Feb 24, 2020 at 16:20 | answer | added | Chris | timeline score: 43 | |
| Feb 24, 2020 at 14:42 | comment | added | Dennis T --Reinstate Monica-- | @DonThousand, agreed. I just want Teresa to make that clear to the SE management team. | |
| Feb 24, 2020 at 2:48 | comment | added | Thomas Ward | Teresa, you can start by getting the CM team off their butts and either hire more CMs (I volunteer if you need someone) or have the CM team that is remaining catch up on their tickets. Got a few things filed as a mod on Ask Ubuntu for CM team attention that are almost a month old without ANY movement from the CM team and shouldn't take 3 weeks to handle...) | |
| S Feb 23, 2020 at 22:05 | history | bounty ended | jscs | ||
| S Feb 23, 2020 at 22:05 | history | notice removed | jscs | ||
| Feb 23, 2020 at 8:18 | comment | added | Rui F Ribeiro | I have honest reasons for doubting the demographic and actions of SE employees is representative and does absolutely mirror the demographic of SE users. Also as a (nearly) 50 year old, nobody is entitled to dictate how I behave or talk, as long as we keep things civil. I prefer to keep my interactions reduced here until actions prove otherwise. | |
| Feb 23, 2020 at 5:48 | comment | added | EJoshuaS - Stand with Ukraine | One thing I'd be very curious about: I've sometimes seen the business model canvas used as a way to propose new products and businesses. I know that Stack Overflow has been around for awhile, but I'd be very interested to see: how would Stack Exchange draw their business model canvas for Stack Overflow? I know that i said this in my answer too, but I still really think that we need to take a "back to the basics" approach and come to a shared understanding of the fundamentals of how the site is supposed to work again. | |
| Feb 23, 2020 at 4:44 | comment | added | David C. Rankin | Good luck to you. I truly want to see you succeed. Keeping the focus on building the best collection of topic-sites facilitating the transfer of peer-reviewed technical knowledge was nothing more than a stroke of genius and all have benefited from the growth over the years. As with any company that grows fast, it is challenging to keep interpersonal issues in check and focus on the mission. When you find yourselves squabbling over the determination of what the personal-pronouns policy is, and that deteriorates into people losing jobs -- you have completely lost focus on the mission. Good luck. | |
| Feb 23, 2020 at 0:22 | comment | added | Dave Cousineau | (cont.) if you want to undo the damage you've done to your reputation then you need to undo the damage you've caused to those three people and then convince us that you're not an entity that destroys people for its own ends. if that's too difficult to do, well too bad, that's the position that you've put yourself in. | |
| Feb 23, 2020 at 0:22 | comment | added | Dave Cousineau | you don't eliminate three good people and then turn around and ask everyone else "ok now that that's over with, how do we rebuild trust". the fact that you can and will destroy people you don't like is basically the least trustful property you can have. the fact of the matter is, you will destroy people who get in your way. (cont.) | |
| Feb 23, 2020 at 0:05 | comment | added | Rushabh Mehta | @DennisT--ReinstateMonica-- She has no control over that. The higher-ups do. | |
| Feb 22, 2020 at 21:40 | comment | added | Dennis T --Reinstate Monica-- | @TeresaDietrich, I have stopped doing anything except reading answers until Monica is reinstated. No edits, no answers, no reviews, nothing else. And I’m just one of many. | |
| Feb 22, 2020 at 21:13 | comment | added | Anonymous Coward | @JohnBollinger There have been plenty of heavily upvoted posts. Which turned into heavily downvoted once it was realized that they were empty or even false words. You will not know if this is really a heavily upvoted post until around one or two months. | |
| Feb 22, 2020 at 20:29 | comment | added | Demis | It is too bad that the legitimate needs and concerns of a group like LGBT+ can get overshadowed by the anger and intolerance of people in that same group, such that the wrong people get persecuted and decent organizations get damaged internally, possibly irreparably. As far as I can tell, it really isn't helping the cause in this case. | |
| Feb 22, 2020 at 19:05 | comment | added | Bob Jarvis - Слава Україні | @MasonWheeler - great quote, and an appropriate reminder. Thanks. | |
| S Feb 22, 2020 at 19:04 | history | bounty started | jscs | ||
| S Feb 22, 2020 at 19:04 | history | notice added | jscs | Reward existing answer | |
| S Feb 22, 2020 at 19:04 | history | bounty ended | jscs | ||
| S Feb 22, 2020 at 19:04 | history | notice removed | jscs | ||
| Feb 22, 2020 at 18:29 | review | Suggested edits | |||
| Feb 22, 2020 at 18:52 | |||||
| Feb 22, 2020 at 17:14 | comment | added | terdon | @polfosolఠ_ఠ it has never been the case that all staff have diamonds. Or, maybe it was before I joined, but I've been here for almost 10 years. Only those SE employees who need diamonds get them, which is a very reasonable thing to do. They don't all have the diamond on by default. | |
| Feb 22, 2020 at 17:00 | answer | added | ChrisW | timeline score: 17 | |
| Feb 22, 2020 at 15:49 | comment | added | Rushabh Mehta | I gotta say, the new blog post here has me feeling quite pessimistic. It sounds like we are a bunch of spoiled children that must be "talked to and have their expectations managed" | |
| Feb 22, 2020 at 15:11 | answer | added | hmakholm left over Monica | timeline score: 30 | |
| Feb 22, 2020 at 14:21 | comment | added | John Bollinger | From a meta meta perspective, I observe that this post is the first from SE staff in a long time that has been heavily upvoted instead of heavily downvoted. I hope it's not too optimistic to take that as a sign that SE might yet turn this thing around. If so, however, I am certain that SE doesn't have many more chances at that. This may even be the last one. I'm on board for now, @TeresaDietrich. | |
| Feb 22, 2020 at 13:18 | answer | added | Glen_b | timeline score: 114 | |
| Feb 22, 2020 at 11:45 | comment | added | jmoreno | @PresidentJamesMoveonPolk: If it was up to me I would reinstate Monica regardless. Worst case IMO is a mod that doesn’t do anything. Reinstatement and then resignation would certainly be acceptable. On a related note, if Shog9 had quit instead of being fired, I would have refused and kept sending the paycheck, just for the bragging rights “Shog9 works here”. Like Apple or Microsoft Fellows, some people you don’t give up just because they want to work elsewhere. | |
| Feb 22, 2020 at 11:24 | comment | added | polfosol ఠ_ఠ | I remember the old tradition that all the SE staff had diamonds beside their names. Now I am just curious... why don't you have one? | |
| Feb 21, 2020 at 22:20 | answer | added | theMayer | timeline score: 15 | |
| Feb 21, 2020 at 20:25 | answer | added | Makoto | timeline score: 45 | |
| Feb 21, 2020 at 18:57 | comment | added | Resistance Is Futile | @Shog9 Heh... not having chance to run is one thing... being consistently nuked is something completely different ;) My greatest sorrow is that you and Robert failed as victims of the same algorithm (so it seems)... 10 years of deep knowledge and experience down the drain. This is what will hurt everyone here the most, for years to come, including the company. There will be avoidable mistakes and reinventing hot water for nothing. | |
| Feb 21, 2020 at 17:47 | answer | added | ColleenV | timeline score: 72 | |
| Feb 21, 2020 at 16:59 | comment | added | Steffen Winkler | @Trilarion thank you, yes. I'm a bit dense like that - I focus too much on the negativity to the point where I disregard any positivity that might also be happening and I then reflect that onto other people. Thank you for shifting my focus :), as you are completely right and there are a lot of positive comments happening here. | |
| Feb 21, 2020 at 16:55 | comment | added | NoDataDumpNoContribution | @SteffenWinkler To be fair there is also a lot of positivity and goodwill too. This question is living proof. What I would still keep in mind is that active meta is only 0.015% (or more or less) of something. It seems to be the readers of meta that have a large influence. Posting on meta makes sense to reach these. What I really like here is the commitment to transparency, even though it's only words so far. I hope it will actually happen. | |
| Feb 21, 2020 at 16:42 | history | edited | jscs | CC BY-SA 4.0 |
Lifting a fairly important point (esp. for folks who are not well-versed in titles and hierarchies) up from the comments.
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| Feb 21, 2020 at 16:40 | comment | added | Steffen Winkler | @TeresaDietrich I do not envy you with that job description in this situation. Good luck to you and I hope you have a good and healthy way of dealing with all the negativity that is flowing through meta. | |
| S Feb 21, 2020 at 16:39 | history | bounty started | jscs | ||
| S Feb 21, 2020 at 16:39 | history | notice added | jscs | Reward existing answer | |
| Feb 21, 2020 at 16:34 | comment | added | Steffen Winkler |
@Lundin I don't want to deal with this company and I certainly don't want to be the customer of this company - well then, what are you doing here? Except spreading misery onto someone who just started at the company and can't be held responsible for the stuff that happened well before she joined?
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| Feb 21, 2020 at 16:27 | comment | added | Mason Wheeler | Why is this getting so many upvotes when it's all about trying to move forward, rather than actually addressing the issues we've got around here? What we need first and foremost is to move backwards, to undo the harmful changes that have been made in the last few years. Until SE makes this the highest priority, it'll keep alienating the community. "We all want progress, but if you're on the wrong road, progress means doing an about-turn and walking back to the right road; in that case, the man who turns back soonest is the most progressive. -- C. S. Lewis" | |
| Feb 21, 2020 at 16:13 | comment | added | fr_andres | I have a deja vu, once again: Lots of good words, "In the next weeks we will..." and the grief keeps building up. Apart from introducing Teresa (welcome!), I'm unsure what is the intention of this post: Build anticipation for future goods? rather feed my skepticism and disappointment. That will change once I see actions, like for instance REPAIR the very bad suff that is still on the table | |
| Feb 21, 2020 at 15:54 | comment | added | Shog9 | I've compared this problem to that of resource starvation in naive CPU schedulers, @resistance: when load is high (and it always is here), low priority "threads" never get a chance to run. Indeed... This algorithm was codified in at least one internal document when I left: concerns from people with low measurable influence were not to get a response. I hope this will change; there are more than a few skilled computer scientists whose knowledge could be brought to bear on the problem if only it were to be recognized by those doing the scheduling. | |
| Feb 21, 2020 at 15:16 | answer | added | gbjbaanb | timeline score: 13 | |
| Feb 21, 2020 at 14:06 | answer | added | rolfl | timeline score: 47 | |
| Feb 21, 2020 at 12:26 | answer | added | Pekka | timeline score: 350 | |
| Feb 21, 2020 at 11:46 | comment | added | Resistance Is Futile | @SaraChipps "We've been working on that internally especially given recent data unearthed by the team." Err... so, now when data shows that Meta users are not so insignificant, you are willing to pay attention... The problem is, not that you were not paying attention when you though we are insignificant, but that you have shown complete and utter disrespect to us, while at the same time you were repeating mantra "about building inclusive and diverse community". Even if original numbers were correct, your behavior was beyond unacceptable. | |
| Feb 21, 2020 at 2:29 | comment | added | Teresa Dietrich Staff | @Lamak I am not sure what employees were told in the past but what I can say is that any employees that are Community members can participate in what areas they want to and feel comfortable in. There are some employees that are worried about backlash if they are known as an employee and that is their choice. Next week we will be sharing internally clear, simple guidelines about interacting within the Community & I believe Yaakov is putting together a helpful FAQ for those that want to get started. I encourage as many employees to join areas of interest to learn and better appreciate you all. | |
| Feb 20, 2020 at 22:16 | answer | added | Harper - Reinstate Monica | timeline score: 35 | |
| Feb 20, 2020 at 16:41 | answer | added | Sébastien Renauld | timeline score: 62 | |
| Feb 20, 2020 at 16:28 | comment | added | Sara Chipps StaffMod | @JonEricson thank you! Adam shared those yesterday, they are great. | |
| Feb 20, 2020 at 16:09 | comment | added | Jon Ericson | @SaraChipps: If you look around the internal Team, you can find a few posts that might help guide employees as they interact with meta. | |
| Feb 20, 2020 at 15:35 | answer | added | Script47 | timeline score: 37 | |
| Feb 20, 2020 at 15:30 | comment | added | NoDataDumpNoContribution | What worries me even more than the firing of Monica and the communication failures is that also the development in the past was data driven, just as now. The only 0.015% of users are active on meta is still true afaik, only the conclusion is different now. How reliable is it if the data driven approaches can deliver so different results depending on who is looking at what? | |
| Feb 20, 2020 at 15:13 | answer | added | dwizum | timeline score: 17 | |
| Feb 20, 2020 at 15:02 | comment | added | President James K. Polk | @Boaz-ReinstateMonica: I know. Look at my username ;) That reminds me, I have to change my username. | |
| Feb 20, 2020 at 14:55 | comment | added | Chris | The single thing that I am absolutely the most angry about from all this fiasco was the high-placed employee explicitly attacking a dedicated volunteer, by name, to the media. We, as individuals, do not have the kind of clout to answer back against such attacks. SO used the clout that they got from volunteer labor to attack a volunteer, and the person who did so remains a part of the future here without any apparent consequence. It's hard to reconcile, hard to accept, and hard to trust a company that is comfortable with this state of affairs. | |
| Feb 20, 2020 at 14:41 | comment | added | Boaz | @JamesReinstateMonicaPolk Naturally, Monica should be first contacted about this. According to the infamous post about the settlement she refused to re-apply through the new process and not to actually getting reinstated. In addition, she is still willing to have a dialogue with the company, as can be seen in this very thread. | |
| Feb 20, 2020 at 14:34 | answer | added | StephenG - Help Ukraine | timeline score: 34 | |
| Feb 20, 2020 at 14:21 | comment | added | bad_coder |
When you say: We will develop a community language be weary of this since "coining terms" and neologisms leads nowhere. If you can adequately grasp, through prose, and describe a given sociological status quo - that will be enough, least we fall into "new speak". I wish you the best. (Your indicated literary preferences don't seem well suited to a job that's more sociological than anything else.)
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| Feb 20, 2020 at 14:18 | comment | added | President James K. Polk | This reminds of so many other corporate disasters. Corporations are more than willing to talk your ears off, to "communicate" with you. They always deny there is a problem, until that doesn't work. Then they'll deny the problem is serious, until that doesn't work. They'll be glad to setup committees, working groups, and so forth to study the problem and make recommendations. Assuming good intent for every one of these efforts is simply agreeing to be Charlie Brown every time Lucy offers to hold the football. If SO wants to improve then should do something substantive first. | |
| Feb 20, 2020 at 14:10 | comment | added | President James K. Polk | @Boaz-ReinstateMonica: Would you forcibly reinstate Monica against her will? | |
| Feb 20, 2020 at 10:29 | comment | added | Boaz | @SaraChipps Respectfully, reinstating Monica would go a long way to reassure the community of your intentions. She should not be forced to re-apply, as she did not choose to step down. Prove us wrong. Thank you. | |
| Feb 20, 2020 at 8:14 | answer | added | jpmc26 | timeline score: 41 | |
| Feb 20, 2020 at 7:50 | comment | added | Lundin | "Understand our Community" You just fired numerous veterans that already did this, and now you want to re-invent the wheel by discovering what those people already know? The leadership decisions in your company simply don't make any sense. Over and over, through the whole of 2019 to this date, the leadership decisions don't make any sense. This is the root of all your problems. It's far too late to fix things now. I don't want to hear what this company has to say, I don't want to deal with this company and I certainly don't want to be the customer of this company. | |
| Feb 20, 2020 at 5:13 | comment | added | Vishwa | "I’m new to both the SE/SO Community and to the company", what if SE promoted @shog9 as Head of Product and Community instead of doing what they did? ps: I know, I know..but a dude can dream innit? Have nothing against Teresa Dietrich, if she can make things better around here,listen to community, do care, and help for real... , I'd consider coming back.. | |
| Feb 20, 2020 at 3:31 | answer | added | mxyzplk | timeline score: 92 | |
| Feb 20, 2020 at 3:28 | answer | added | Shamas S | timeline score: 23 | |
| Feb 20, 2020 at 3:08 | answer | added | user1306322 | timeline score: 22 | |
| Feb 20, 2020 at 1:42 | comment | added | auden | @TeresaDietrich I am one of the people who wrote the lavender letter, and I also wrote the post connecting with Monica. I'm very interested in taking part in the conversation you suggest. I'm available here, by email, or on discord - ping me if you want to talk. | |
| Feb 20, 2020 at 1:19 | comment | added | user541686 | Welcome to SE, and +1 for taking on such a challenging task and writing a (seemingly) genuine post. You're definitely starting off on the right foot, but please just keep in mind SE has dug itself into a very deep hole that might need more to get out of than you can provide on your own. Without meaningful steps (which may be beyond your authority), you're unlikely to get anywhere. (And I dare say a prerequisite is a direct confession (or denial...) from the company to address incidents in which the community believes it had previously lied.) | |
| Feb 20, 2020 at 0:33 | answer | added | Beeblebrox | timeline score: 60 | |
| Feb 20, 2020 at 0:32 | answer | added | jmoreno | timeline score: 48 | |
| Feb 20, 2020 at 0:27 | answer | added | ChrisW | timeline score: 15 | |
| Feb 19, 2020 at 23:58 | comment | added | Teresa Dietrich Staff | @EJoshuaS-ReinstateMonica I will craft a fully thought out answer but let me try and share how I think about it top level from a product perspective. In product, you have 2 types of personas: a user and a buyer. You need to start with the user and a problem you can solve for them, ideally one that you can solve better than others. Once you have a set of users to whom you are providing real value and are using your products, you need to define what is the market opportunity you have created, who would be a buyer and what is their ROI. I think in terms of user and buyer and the value to them. | |
| Feb 19, 2020 at 23:19 | comment | added | Stevoisiak | Thank you for this. It’s hard to be optimistic after the past four months, but this feels like concerns may have genuinely been heard and understood. Hopefully my cautious optimism isn’t misplaced 🤞 | |
| Feb 19, 2020 at 22:58 | answer | added | KorvinStarmast | timeline score: 127 | |
| Feb 19, 2020 at 22:45 | answer | added | John Omielan | timeline score: 78 | |
| Feb 19, 2020 at 22:27 | answer | added | EJoshuaS - Stand with Ukraine | timeline score: 22 | |
| Feb 19, 2020 at 22:23 | comment | added | Gloweye | This looks like a very good direction to take the business in. But please do keep in mind that rebuilding trust is a lot harder than losing it. Still, if you keep the sentiment you expressed here, I think you'll succeed. Even some of the mods may be willing to return if things really start improving. The fastest route to regain this trust is to get Monica's public endorsement. i sincerely hope that you'll earn that. | |
| Feb 19, 2020 at 22:22 | answer | added | chx | timeline score: 60 | |
| Feb 19, 2020 at 22:12 | comment | added | EJoshuaS - Stand with Ukraine | I wrote a MSO question asking who the company thinks is the customer for the main site awhile back (ironically, several months before the stuff with Monica or the departure of CMs happened). Any chance of getting an "official" response to that? I think that it's important to have a clear idea of what the company's goals are for the product are. | |
| Feb 19, 2020 at 22:09 | answer | added | John Omielan | timeline score: 16 | |
| Feb 19, 2020 at 22:01 | comment | added | Sara Chipps StaffMod | @Lamak We've been working on that internally especially given recent data unearthed by the team. One thing the community team has committed to is working directly with employees to guide and mentor them through their Meta posts to help their experiences be more positive. We've also communicated that we'd be available to post on behalf of team members that don't feel comfortable when posting on Meta. We're also hoping that a renewed strategy here will help with interactions on Meta in general. | |
| Feb 19, 2020 at 21:53 | answer | added | brokethebuildagain | timeline score: 38 | |
| Feb 19, 2020 at 21:43 | comment | added | Tensibai | @canon I sincerely encourage you to read the full post, there's a real difference from what we've been given previously. Make your own opinion, but this need to read the full thing. I also reserve voting on this post for the next two weeks to see how the promise here are followed, but I've more hope than when I stepped down. | |
| Feb 19, 2020 at 21:41 | comment | added | doppelgreener | @TeresaDietrich I'm open to that. (I'm in UK time.) | |
| Feb 19, 2020 at 21:23 | comment | added | GreySage | "I believe the unifying theme across our core community members, our moderators, our employees and company leadership is that everyone cares deeply" The problem was never that the company didn't care, it was (and still is) that the company doesn't care about us, the community. Until that actually changes (not just saying it is changing, but actual positive action), there won't be any more goodwill. | |
| Feb 19, 2020 at 21:19 | answer | added | Upper_Case | timeline score: 19 | |
| Feb 19, 2020 at 21:04 | answer | added | Guillaume Cretot-Richert | timeline score: 22 | |
| Feb 19, 2020 at 20:43 | answer | added | Piskvor left the building | timeline score: 35 | |
| Feb 19, 2020 at 20:01 | answer | added | Mason Wheeler | timeline score: 24 | |
| Feb 19, 2020 at 19:56 | comment | added | BelovedFool | I didn't write the Lavander letter (since I am not a mod) but I signed it and I would be willing to be include in this discussion as well (I am non-binary) | |
| Feb 19, 2020 at 19:45 | review | Close votes | |||
| Feb 19, 2020 at 20:27 | |||||
| Feb 19, 2020 at 19:33 | answer | added | GhostCat | timeline score: 52 | |
| Feb 19, 2020 at 19:14 | comment | added | Mithical | @TeresaDietrich - As someone who helped write that letter, I would be open to being a part of that discussion as well. (I can be reached here, or Twitter, or Discord, or Yaakov has my phone number.) | |
| Feb 19, 2020 at 19:08 | comment | added | Teresa Dietrich Staff | @doppelgreener I have read it, but I would like to understand better how we got here and how we can go forward. The letter is a start but would you and others be open to having a conversation with me and some of the team to learn more and figure out a path forward? | |
| Feb 19, 2020 at 19:00 | answer | added | rath | timeline score: 14 | |
| Feb 19, 2020 at 18:54 | answer | added | Maximus Minimus | timeline score: 18 | |
| Feb 19, 2020 at 18:43 | comment | added | Lamak | Hi Teresa, good to hear from you. I'm wondering about this comment: "We are encouraging employees to be active within the community, both officially on metas and for fun in their areas of expertise or interest" since I remember another important SE employee said that they didn't want to expose people to meta under any circunstances | |
| Feb 19, 2020 at 18:38 | answer | added | ArtOfCode | timeline score: 233 | |
| Feb 19, 2020 at 18:30 | answer | added | jscs | timeline score: 14 | |
| Feb 19, 2020 at 18:29 | answer | added | Willeke | timeline score: 17 | |
| Feb 19, 2020 at 18:28 | comment | added | NoDataDumpNoContribution | I would find it very helpful if somebody could write a blog post with more explanations about the mission for the public Q&A? Is the main focus still building a library of knowledge or is it rather one on one teaching? What is stackoverflow.com supposed to do or to be from the company's side? I think that this is currently not clear enough and there may be different opinions if these goals can be achieved. A better explanation of the current mission statement might be helpful. | |
| Feb 19, 2020 at 18:25 | answer | added | Jay Buckman | timeline score: 17 | |
| Feb 19, 2020 at 18:18 | comment | added | Teresa Dietrich Staff | @terdon My title is Chief Product Officer and I report directly to the CEO here. I have responsibility for Community with the Community teams now in my org. I have responsibility for all of the Products including Public Q&A Platform as well as Talent, Ads and Teams. Does this clarify while meeting the very briefly request? | |
| Feb 19, 2020 at 18:13 | comment | added | Monica Cellio | @ReinstateMonica-M.Schröder if Teresa wants to talk I am certainly open to that. The agreement does not forbid it. She sounds sincere about wanting to fix things, and if so she should want to reach out. My contact info is public. (I was alerted to this post.) | |
| Feb 19, 2020 at 18:04 | answer | added | Culyx | timeline score: 43 | |
| Feb 19, 2020 at 17:59 | comment | added | T. Sar | Episode IV. | |
| Feb 19, 2020 at 17:48 | answer | added | JFoxx64 | timeline score: 20 | |
| Feb 19, 2020 at 17:36 | comment | added | Martin Schröder | Well, Monica has left, but I'm sure you could contact her iff you really wanted. You would learn a lot, I'm sure. | |
| Feb 19, 2020 at 17:36 | answer | added | Journeyman GeekMod | timeline score: 108 | |
| Feb 19, 2020 at 17:27 | answer | added | Sayse | timeline score: 20 | |
| Feb 19, 2020 at 17:17 | comment | added | hazzey | I appreciate that this post has a fairly specific schedule for some upcoming items. Just sticking to those scheduled items (and keeping them coming) would be the first and biggest step in showing that these are actions and not just words. | |
| Feb 19, 2020 at 17:15 | answer | added | anonymous | timeline score: 133 | |
| Feb 19, 2020 at 17:10 | comment | added | Scott Seidman | Welcome, and thank you. This seems like a huge move in the right direction. | |
| Feb 19, 2020 at 17:09 | answer | added | Mad Scientist | timeline score: 76 | |
| Feb 19, 2020 at 17:06 | comment | added | doppelgreener | Have you also read the Lavender letter written from the LGBTQ+ segment of moderation and the community? | |
| Feb 19, 2020 at 16:57 | answer | added | SpevacusMod | timeline score: 46 | |
| Feb 19, 2020 at 16:56 | comment | added | terdon | Could you (briefly, very briefly) explain what your role in the company is? I understand you must be upper management, but I'm afraid that "Head of Product and Community" doesn't mean much to my business-ignorant ears. Would that make you the person ultimately responsible for the entire public Q&A network? | |
| Feb 19, 2020 at 16:47 | answer | added | HDE 226868 | timeline score: 57 | |
| Feb 19, 2020 at 16:45 | answer | added | fbueckert | timeline score: 624 | |
| Feb 19, 2020 at 16:39 | answer | added | Skooba | timeline score: 240 | |
| Feb 19, 2020 at 16:18 | answer | added | Hannah Vernon | timeline score: 135 | |
| Feb 19, 2020 at 16:14 | answer | added | Mithical | timeline score: 180 | |
| Feb 19, 2020 at 16:12 | comment | added | Sébastien Renauld | Thinking about it, one of the issues of this fiasco has been no real line of communication. I know I've had neutral feedback nuked from orbit for no other reason than "cleaning up", and I know for sure that I'm hesitant on posting anything anymore due to this; setting up an open DMZ to have honest, open communication would be a major step forward. Right now, the comms channels feel like shams (like the moderator reinstatement or the loop - which has glaring statistical issues on results published) or openly hostile. | |
| Feb 19, 2020 at 16:05 | comment | added | Sébastien Renauld | That was quite a read - but a good one. One caveat and suggestion I'd like to voice, though: don't wait for the ex-moderators to come back by just going "hey, just apply for reinstatement". The process is neither transparent nor open, and I doubt any of them would go for it due to that. Take the first step and contact them; amongst other spots, there's a discord server a lot of them hang out in, along with a few SE employees. This would be a great place to start. | |
| Feb 19, 2020 at 16:03 | comment | added | User that hates AI | Thank you and welcome to Meta! This seems like a positive message and I hope that y'all will be able to follow through on this. I am excited to see the first results of this work and I hope for a better community-company relationship from now on. | |
| Feb 19, 2020 at 15:58 | history | asked | Teresa DietrichStaff | CC BY-SA 4.0 |