I think that it is definitely worth to cover this case in the FAQ, seeing there are people that come to ask about this here on MSE. It would be good to have this included in the FAQ, so it can be used as a duplicate target. Which is more helpful thethen just closing such question as off-topic.
We also should include this as people are seeking for "justice" when they feel they have been banned incorrectly. It would only be fair to offer them an option for appeal.
What should be in the FAQ
I think the comment section here perfectly captures what should be in the FAQ:
- A description in which cases a suspension like this is encountered (spam, sock puppetry)
- Contacting staff is the only appeal option
- Such message is only useful when there is valuable content to be re-attributed to your account
- In other cases it takes too long for staff to act upon such message. The ban expires faster. (Expectation management is crucial in this case)
In other cases it takes too long for staff to act upon such message. The ban expires faster. (Expectation management is crucial in this case)
With suspension periods changed from 14 to 365 days, as of november 2022, the last point is no longer relevant (hopefully).