- Respond to 50% of Meta posts from across the network, to which status-review was added during this period. [met, got to ~65% (1% bump from last period); see below for details]
- Respond to 75% of Meta posts from across the network, where status-review was added to it in a previous period. [not met, got to ~26% (4% drop from last period); see below for details]
- New user onboarding: We're continuing efforts on the Staging Ground limited test and investing more time in the Stacks Editor to improve the Ask Wizard. See those posts for more details and for specific topics on which we would like feedback.
- Content Discovery: We're looking to provide more opportunities for new users to discover content related to the problems they are trying to solve.
- Saves (formerly Bookmarks): You've asked for updates on saving content, so we're updating bookmarks. In order to make it easier to find and reuse shared knowledge, we're making our tools more robust, including new ways to save and collect posts. Read more here, and please escalate any weird bookmarking/saving issues our way.
Stats for the period:
Overall numbers:
A total of 278 questions had status-review on them at some point during this period, and made their way into the process:
- 153 (~55%) got the tag added during this period; of these 100 (~65%) got a staff response (78 [~51%] within 2 weeks of the tag getting added), and 91 (~59%) got status-review removed.
- 1251 (~45%) already had the tag on them; of these 33 (~26%) got a staff response, and 30 (~24%) got status-review removed.
New this period:
A total of 153 questions across all Meta sites got status-review added to them. The tag was added by a staff member on 60 (~39%) of these, and the other 93 (~61%) had the tag added by a moderator.
This means there was a larger amount of posts escalated when compared to the previous period (+28 posts; ~+22%).
The majority of questions came from MSE, followed by MSO, and the various Metas from all over the network:
- 83 (~54%) from MSE.
- 42 (~27%) from MSO.
- 28 (~18%) from other child Metas.
Most of the questions escalated were bug reports or feature requests, but there were posts of all types escalated to staff (note that tags are not mutually exclusive):
A total of 100 questions (~65%) got some sort of response from staff after the tag was added, and 78 (~51% of total; ~78% of responded) got a response within 2 weeks of status-review getting added. The average time elapsed between the tag getting added and any sort of response was ~8d 13h (min. of ~1min; max. of ~69d 21h; median of ~1d 3h). Of these:
- 33 questions (~33% of responded; ~22% of total) had their first response from staff in the form of an answer. The average time elapsed between the tag getting added and that answer getting posted was ~9d 1h (min. of ~1min; max. of ~42d 9h; median of ~3d 10h). 24 (~24% of responded; ~16% of total) of these questions got an answer within 2 weeks of the tag getting added to them.
- 41 questions (~41% of responded; ~27% of total) had their first response from staff in the form of a comment. The average time elapsed between the tag getting added and that comment getting posted was ~6d 11h (min. of ~1min; max. of ~69d 21h; median of ~2h). 36 (~36% of responded; ~24% of total) of these questions got a comment within 2 weeks of the tag getting added to them.
- 26 questions (~26% of responded; ~17% of total) had their first response from staff in the form of an edit (to remove the status-review tag and/or add another status tag, for the most part). The average time elapsed between the tag getting added and that edit getting submitted was ~11d 4h (min. of ~1min; max. of ~50d 2h; median of ~2d 14h). 18 (~18% of responded; ~12% of total) of these questions got an edit within 2 weeks of the tag getting added to them.
Most responses ended up resulting in a corresponding tag edit, and 91 (~59%) questions got status-review removed. 87 of these got removed by staff, and the other 4 by a moderator. Of these:
- 64 questions (~70% of untagged; ~42% of total) got status-completed added to them.
- 2 questions (~2% of untagged; ~1% of total) got status-bydesign added to them.
- 3 questions (~3% of untagged; ~2% of total) got status-declined added to them.
- 3 questions (~3% of untagged; ~2% of total) got status-norepro added to them.
- 5 questions (~5% of untagged; ~3% of total) got status-deferred added to them.
- 5 questions (~5% of untagged; ~3% of total) got status-planned added to them.
- 9 questions (~10% of untagged; ~6% of total) didn’t get a new status tag added.
1 question that had been tagged status-review during this reporting period was also deleted over the reporting period.
It’s also worth noting that of the 100 posts that got a response from staff, 45 had status-review added by staff, and the other 55 by mods:
- 60 tagged by staff, 45 responded, 15 unresponded
- 93 tagged by mods, 55 responded, 38 unresponded
From previous periods:
A total of 1251 questions across all Meta sites still had status-review on them at some point during this period. The tag had been added by a staff member on 45 (~36%) of these, and the other 80 (~64%) had the tag previously added by a moderator.
The majority of questions came from MSE, followed by MSO, and the network Metas:>
- 59 (~47%) from MSE.
- 41 (~33%) from MSO.
- 25 (~20%) from other child Metas.
Most of the questions escalated were bug reports or feature requests, but there were posts of all types escalated to staff (note that tags are not mutually exclusive):
A total of 33 of these questions (~26%) got some sort of response from staff during this period, and after the tag was added. The average time elapsed between the tag getting added and any sort of response was ~109d 20h (min. of ~14d 23h; max. of ~510d 9h; median of ~62d 20h). Of these:
- 14 questions (~42% of responded; ~11% of total) had their first response from staff in the form of an answer. The average time elapsed between the tag getting added and that answer getting posted was ~129d 2h (min. of ~20d 20h; max. of ~510d 9h; median of ~91d 9h).
- 8 questions (~24% of responded; ~6% of total) had their first response from staff in the form of a comment. The average time elapsed between the tag getting added and that comment getting posted was ~84d 6h (min. of ~23d 2h; max. of ~239d 23h; median of ~36d 10h).
- 11 questions (~33% of responded; ~9% of total) had their first response from staff in the form of an edit (to remove the status-review tag and/or add another status tag, for the most part). The average time elapsed between the tag getting added and that edit getting submitted was ~103d 23h (min. of ~14d 23h; max. of ~297d 1h; median of ~94d 17h).
Most responses ended up resulting in a corresponding tag edit, and 30 (~24%) questions got status-review removed. 30 of these got removed by staff, and the remaining 0 by a moderator. Of these:
- 25 questions (~83% of untagged; ~20% of total) got status-completed added to them.
- 1 questions (~3% of untagged; ~1% of total) got status-bydesign added to them.
- 2 questions (~7% of untagged; ~2% of total) got status-declined added to them.
- 1 questions (~3% of untagged; ~1% of total) got status-planned added to them.
- 1 questions (~3% of untagged; ~1% of total) didn’t get a new status tag added.
0 questions that had been tagged status-review during previous reporting periods were deleted over this reporting period.
It’s also worth noting that of the 33 posts that got a response from staff, 9 had status-review added by staff, and the other 24 by mods:
- 45 tagged by staff, 9 responded, 36 unresponded
- 80 tagged by mods, 24 responded, 56 unresponded
Footnotes:
1 This number doesn't always match the sum of unresponded posts reported in previous periods. I considered 'unresponded' to mean posts that have had no response from staff. Those posts can, however, have had their status-review tag removed by a mod, and thus have been accounted for on that corresponding stat in the previous quarter. Furthermore, staff members leaving or joining the company can produce very slight discrepancies in this number.
