Yesterday, I got a DKIM-signed message from Super User with the subject "Check out the Super User Weekly Newsletter". It has been eons since I used the account and, yep, I couldn't even recover the password for the account by providing the email address that the message was sent to.

The URLs in the email (e.g. one starts with http://stackexchange.com/email/unsubscribe-newsletter/) are all 404s. But the content looks legitimate.

Is this the result of some botched internal testing?

  • 1
    The link(s) are 404s? This was not raised on the other question. – M. Tibbits Aug 18 '11 at 17:13
  • 2
    No-repro on the 404s. The ones I see have a code tacked on the end of the stub listed above, and go to the right place. Are you using the whole URL provided on the email, Mark? – Michael Petrotta Aug 18 '11 at 17:17
  • @M. Tibbits: note that Mark said that the URL starts with the stub listed above. The link above returns a 404 for me, but the links I see in my email are longer, and go to the right place. – Michael Petrotta Aug 18 '11 at 17:49
  • Oh sure thing. Sorry 'bout that -- again, I didn't get the email / couldn't confirm. Perhaps it was a word wrapping issue and he truncated the link? – M. Tibbits Aug 18 '11 at 17:51
  • @M. Tibbits I couldn't log in and I couldn't recover my password even when I gave it the email that the newsletter was sent to -- it said there was no such account. Maybe the links only worked when you could log in with that account? – Mark A. Hershberger Aug 18 '11 at 20:02
  • @mark odd, when I go to superuser.com/users/account-recovery and enter the email address on file at superuser.com/users/11816/hexmode I do indeed get "email sent" – Jeff Atwood Aug 19 '11 at 0:30
  • @jeff atwood, I think the problem came because it wasn't clear that the account I created was particular to superuser. I suspect the fact that I only used SuperUser a once a year or so ago led, in part, to the problem. The emails I got didn't link to superuser to subscribe/unsubscribe -- they went to stackexchange -- so I didn't see the lost password link for superuser, I saw one for stackexchange and, not being a frequent user, didn't realize that they were different. After all, I thought, if I can use stackexchange OpenID credentials to log in, then maybe that is where my log in is. – Mark A. Hershberger Aug 19 '11 at 1:18

A small number of people received broken unsubscribe links at the bottom of the one-time newsletter promotion email. Unfortunately, I haven't been able to track down the cause of this bug yet.

In the meantime:

  • Mark, I've manually unsubscribed you from this list.
  • If anyone else has been unable to unsubscribe, please email team@stackexchange.com, and we'll unsubscribe you immediately.

Sorry for the inconvenience.

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