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I'm looking for resources or information on approaches for managing a shared (tech support) email account. Where is the best place to post please? I would have expected server fault, but it seems more tech than process?

(Just to add - I really have already Googled).

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It's SF, be sure.

Both tech and process fit into description of site from FAQ "Server Fault is for Information Technology Professionals needing expert answers related to managing computer systems in a professional capacity". IT is not only hardware, even "IT is mostly non-hardware"

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