The title explains it all.
Yes I know and I have read the:
From Stack Exchange Inc. We welcome questions that are clear and specific, representing real problems that you face; Stack Exchange is not the place for conversation, opinions, or socializing.
Let me be clear this is not an attempt to socialise or chat, but an attempt to improve this site(s).
This is an attempt to answer some of the questions how to successfully moderate = interact with your users in oder to make SE Inc. more successful.
Some of the questions get closed or deleted with reference to read he FAQ (dummy).
Already here it is clear that the system needs improvement, in not deleting (CLOSING) but rather MOVING the discussion to a proper place.
Example: If I think of a (new) person as a customer, I would explain to them the way to the toilet in the restaurant. If I think of them as a user (a walk in from the street), I will not, or tell them to follow the FAQ (the signs).
The question and the argument here is:
Are the users also the customers of Stack Exchange Inc and should be treated as such? I believe they are, even if they do not pay for it (I do not pay for Facebook or Twitter).
Once that is clear, many topics on how to moderate will be easier to answer.
But then I might be completely wrong, thus my question "customer or not"?
I have also forwarded this question to Michael Pryor - CFO.