A user was on the receiving-end of a 30 minute chat suspension. One of his messages was flagged, and as a mod, when I validated the flag, that auto-suspended them for 30 minutes. After 30 minutes, he came back in, and clearly had no idea why he had been suspended.
- They didn't know which message was flagged.
- They didn't know the reason the message was flagged.
To me, this seems like a terribly-designed system, but I wanted to make sure we weren't missing something. Before a user is suspended on an SE site, they generally do something, get flagged, and the moderators suspend them. When this happens, they send a message that explains to the user why they are suspended, and how to avoid future suspensions (i.e. improve their behavior).
After someone is chat-suspended, what are they supposed to do to find out why it happened, and what they can do to avoid future suspensions? Are there some features in the chat system that we were both missing that lays out some of this information?