4

What's the appropriate Stack Exchange site to ask this question?

Every time I visit the download page in order to download a backup up copy of both an "MS Office 2010 Home and Business" install and an "MS Office 2010 Home and Student" install, the EXE files they provide both give the following error upon execution:

The installation of this package failed.

I have (and provide on the website) the valid license keys for both of these products.

I don't know if it matters or not, but I am downloading the installation files on a Windows 7 64-bit machine, but trying to install them (one Home and Business and the other Home and Student) on two different XP 32-bit machines.

I thought that the error could be caused by the website providing 64-bit Windows 7 installs because it read the specs of the machine that is downloading them. However, if I attempt to execute these installation files even on the machine that downloaded them, I still get that error.

Also, if it matters, the browser used to download the installation packages is a fully up-to-date Google Chrome browser, and I have made sure to uninstall any previous versions of MS Office on the 32-bit machines

Is Super User the appropriate SE site?

2

According to the Help Center, Super User is the place to ask questions about:

  • Specific issues with computer software, hardware or networking
  • Real problems or questions that you’ve encountered

That sounds like your issue to me.

  • Great Thank You! – VoidKing Jul 29 '13 at 15:25
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Yep, you should be accepted on Super User.

From their what to ask:

Super User is for computer enthusiasts and power users. If you have a question about …

  • computer hardware,
  • computer software,
  • or personal and home computer networking

Sounds like your question would fit in.

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