On the RPG SE there is a user UnknownGnome who is asking several newbie questions. He clearly knows very little about role-playing games, and isn't very skilled at asking questions the right way. That results in his questions getting put on hold, closed as duplicate, closed for being too subjective, and so on.
While I understand the need to stick to protocol, I can't help but feel that this is just going to drive this new user away without answers to his questions. In a system that rewards people for intelligent questions, how can I help somebody asking a stupid question? Would it be okay for example to offer him to answer his questions by mail?