Currently when a user is kicked from the chatroom room owners other than the one who kicked the user do not get notified of the kick.
This is problematic since it leaves us with two options:
- Notify the room when the user is kicked with a message. We have initially started doing that but it turned out users who were put publicly in the troublemaker position usually did not recover well. They entered the room when the mute was over and made more trouble.
- Not notify the room when a user is kicked. I've found that this helps a lot in recovery - usually starting a separate room with the user and exchanging 3-4 messages with them explaining the situation after a kick works well. This however means kicks are unsupervised, unmonitored and we don't have any idea if/when a user was kicked and by whom.
I propose that in order to solve this problem when a user is kicked from the room all room owners get an alert about it - either via the flag interface (blue alert) or a ping (green alert). This would be in addition to the mod flag being raised at the third kick of a user.
This would help us moderate the chat rooms better.
Here is our discussion about the issue at the JS room if anyone cares.