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I have a question on Microsoft Partner Network benefits but I can't find an obvious site to ask the question without probably getting down-votes. Should I just pick a site and hope for the best?

My question is,

My company is a member of the Microsoft Partner Network (MPN) and I would like to submit a Windows Azure technical support ticket using these benefits, something we've never done before. When trying to submit a technical support ticket through Azure's support system, via a Program Benefits Support link that's specifically meant for MPN members, it leads me to a dead end by asking for an Account ID and Contract ID which I don't know.

I have tried to contact both the MPN support and Azure billing support channels to understand how to proceed past this, but both support channels are referring me to the other support channel. I am stuck in an endless support feedback loop

Where or how can I obtain the Account ID and Contract ID?

I am questioning whether any SE sites can help me with this question, not trying to decide for MPN whether they should or shouldn't be using SE as their support system.

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  • You should probably quote what you want to ask here, and then ask (in this question) which is the most appropriate site. If you're told there is no appropriate site, abide by that (as in, don't post it at all on the SE network). You could always of course start or support an Area 51 proposal. – Dan Bron Apr 16 '15 at 21:08
  • From the sound of it, perhaps software recommendations... Maybe... – Tim Apr 16 '15 at 21:09
  • @bummi I've elaborated in my question. – Alan M Apr 16 '15 at 21:28
  • Thanks for your edit, but for me it's still not clear what's the topic you want to ask for. Is it programming related (might fit for SO), is it a license question (might fit nowhere, maybe programmers), a network question and so on... Could you give an example? – bummi Apr 16 '15 at 22:05
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    You say "My company is a member of the MPN...". Well, how do you know that? Who told you so? Ask that guy what your account ID and contract ID are. If he doesn't know, ask him who would know. If doesn't know that either, ask him how he knows your "company is a member of the MPN". In other words, investigate internally, within your own company, rather than continuing to chase your tail with MS, who clearly don't know how to help you in your current circumstances. With all that said, I don't know which stack this question belongs on, or whether it belongs on any stack at all. – Dan Bron Apr 16 '15 at 22:40
  • @bummi This is probably closest to being a licensing question. – Alan M Apr 16 '15 at 22:57
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    @AlanM Despite bummi's hedged comment above, I don't think Programmers would welcome this question (they're mostly focused on conceptual questions related to programming, CS, etc). – Dan Bron Apr 16 '15 at 23:37
  • What's your actual question? I'm wondering whether this might be appropriate for [startups.se], but as it stands, I'm not completely sure what you'd want answered. Are you asking if others have had this experience? Where you can find your account and contract ID? What alternatives there might be? – Matthew Haugen Apr 16 '15 at 23:58
  • @MatthewHaugen I've updated the question again, however my real desire is to know where to post it, if anywhere. I don't think it's start-up related. Some kind of site on interactions with Microsoft or conducting business as a Microsoft partner would be ideal if one existed. – Alan M Apr 17 '15 at 0:03
  • @AlanM I know. It's a bit of a stretch for Startups, but we'd definitely take it if it was the same question, but about BizSpark instead of MPN. So I figured maybe we could for this. But it is a tough call. I don't know of anywhere else in SE that would take this. – Matthew Haugen Apr 17 '15 at 0:14
  • @MatthewHaugen I would accept your last comment as an answer. – Alan M Apr 17 '15 at 1:07
  • @AlanM I could post one, but I'm definitely not the definitive source of information on Stack Exchange sites. It might be worth holding off a bit and seeing if anyone else has any suggestions. New sites spin up pretty quickly, so it's possible there's a site, or even just a proposal, that would be a perfect match. – Matthew Haugen Apr 17 '15 at 1:13
  • I've added this as a sample question in the Ask Microsoft Area 51 site to see if it gets any traction, see area51.stackexchange.com/proposals/80369/ask-microsoft/…. – Alan M Apr 17 '15 at 1:54
  • Yes, nowhere here. If your company is a member of the MPN (mine is as well) you can easily contact a rep and ask them this question. You'll get an answer pretty quickly. Just find out who the primary contact is at your company and route your query through them. – user1228 Apr 17 '15 at 14:40

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