It has to be said: chat moderation is a mess. Various questions about exactly how to moderate chat have been asked before, and have got some answer - but for moderators, there's very little solid guidance on how to moderate chat beyond the standard FAQ, especially compared to the excellent guidance we're given about main site moderation.
I'd like to both clarify and standardise the standards for moderating chat. Currently, many rooms have different cultures regarding topics such as expletives, and that makes it hard for moderators to consistently correctly apply actions.
Could we have a document, possibly part of the mod help zone, that lays out more clearly what is and isn't acceptable in chat, and provides guides on what actions to take? Preferably, this document would be constructed with feedback from moderators and chat regulars, and would provide some basis for telling people clearly "that's not acceptable, here or anywhere", without them being able to say "but they get away with it [here](link to noncompliant chatroom)!"
I'm looking for something perhaps a bit like how the NEW new Be Nice policy was constructed - feedback from everyone on how they want it to be, and some guidelines constructed.
(And yes, I know in theory the Be Nice policy governs chat too, but policies and rules are often more lax in chat, and this has lead to confusion about moderation.)