TL;DR: Chat should ping like comments do. If someone forgets to @mention me and we're the only two people with access to the room, I'd like to receive a notification.
As a moderator, I increasingly find myself communicating with users for ad-hoc requests using the Super Ping feature in chat. A common use-case (one that recently happened, even) is where a user flags their post asking for it to be deleted, so I ping them in chat and ask if a disassociation would suffice.
This is great and all, but I find it really difficult to keep on top of all these chatrooms floating out in space, especially for less frequent users, who may take a week to respond to me.
The trouble is that these often-less-experienced users (who typically don't even have chat accounts in the first place) either don't know they can, or forget to @mention me. I try to check back every few days, but sometimes I forget, and sometimes a few days is just too long. This leads to conversations that go something like:
Matthew: Hey, I saw your flag. Would disassociation work?
Other user: Yes, please do that.
Other user: Yes
Other user: Hello?
Which is, frankly, embarrassing. I don't want people feeling like their moderator team is ignoring them.
I know I could theoretically keep on top of these, and I generally do, but I really don't like the fact that some could also slip through the cracks. I think this has happened twice for me, which seems like two times too many.
As a solution, I'd like to see chat notifications behave more like comment ones. In the process of a super ping like this, I always use private rooms. If the room is set up as private with only two users explicitly granted access (me, the owner and room creator, and the user as a writer), I want to be notified whether or not they include an @mention.
I recognize that this may not be a one-size-fits-all solution, and there are lots of requests out there for subscribing to chatrooms and receiving notifications for every message posted, but I understand that's not a priority, and it would be overkill for this anyway.