As a moderator, what should I do to merge users?

Question

Sometimes an unregistered user lost their cookies and register with same email, then we get flags like... I can't comment to my posts!!!

In this case, what should I do as moderator?

• Encourage them to request account merging from /contact
• Use "contact community team" feature
• Ping CM in per site mods room (or Teachers' Lounge)

However, those methods may take a while. How do I handle if they want to add comment to their posts while merging? I got them to post it as an answer and I converted it to comment, but repeating this makes them blocked from posting.

Answer 1

Encourage them to request account merging via the contact link (and leave a helpful comment explaining that they may have ended up with multiple accounts).

Because of a number of risks and quirks in account merging tools, handling these cases is beyond the scope of the moderation team. Since merges, however, deal with personally-identifying information, they need to be requested by the user rather than the moderator.