I have written only twice to Contact Support in the 3 years, 4 months I have joined Stack Exchange. The first reply came within three days, it was an enquiry about a third party. I was satisfied by the response, and decided to drop the matter. But I am still waiting for a reply to my second enquiry. I think it has been over a week now. This time I was asking about myself.
I am currently serving a year long suspension on English Language & Usage for breaking the rules. I am not disputing the fact I broke the rules.
In order to avoid speculation, I will state what the offenses were. I opened two new accounts while serving the first (24 Aug '16) and second suspension (Aug 31 '16). While I was using my new second account, I gained a fair bit of rep, and I upvoted one of my answers on the suspended account. That was wrong, and I deeply regret doing that.
The second suspension was for circumventing the first suspension, there was no mention whatsoever about sockpuppets. In my reply to the second suspension, I TOLD the mods I had upvoted an answer belonging to the suspended account, and that I accepted their verdict. Not long after, I willfully opened a third, and illegal, account. That little act of rebellion cost me a year's suspension.
To be absolutely clear, I am not asking for the suspension to be lifted, I accept their verdict. But there are a number of issues which have not been clarified, and I would appreciate some answers, a discussion, a meeting of minds, call it what you will.
Obviously, I cannot ask over at EL&U meta because I am banned from there. It is pointless my asking on English Language Learners meta because they would not understand the situation, and the reason(s) why I flouted the rules.
I cannot use chat on EL&U, and recently I discovered to my chagrin, neither in ELL. The main site is EL&U which means chat at ELL is off bounds.
In fact one of queries to CS specifically mentioned this issue.
I have since learned that there is only one main (parent) site, which is Stack Exchange, and all the other SE sites are sister sites. As a result, I am to all intents and purposes, banned from using chat in all eight communities which I am a member of.
In addition, the mods on EL&U have chosen not reply to my message, when they notified me that I was be suspended for a year on September 7th. But I have yet to receive any official response to my message dated 10th September. If they had done so, I would have enquired about the two or three issues I brought to CS's attention.
Finally, I have never acted like a ‘jerk’ in the 3 years and 4 months I have been a member. But I suppose you could say my opening two new accounts was ‘jerkish’ behaviour. So be it.
In conclusion, how long should I wait before Contact Support replies?
On 30 Sep I received an email of acknowledgement from Contact Support. But I have yet to hear any news from them about my queries. Albeit I have since discovered the reason why I cannot use chat anywhere, with the sole exception of Stackoverflow and SE meta.
I really don't know how to interpret this prolonged silence. But considering the amount of time that has lapsed, my hope is, at the very least, I won't receive a one-line message informing me that they found no support for my reservations.