My Stack Overflow mug suffered a tragic mishap. Is there any way to get a replacement?

Broken mug

  • 14
    I expect you get suspended for at least a week 'to cool down'. Man... How did this get that far? Commented Dec 6, 2016 at 22:16
  • 1
    If this is off-topic here, where should I ask? (I've tried e-mail.) Commented Dec 6, 2016 at 22:45
  • 3
    Re "I've tried e-mail", how long ago? Did they tell you to post here or have you just not gotten an answer yet?
    – Kendra
    Commented Dec 6, 2016 at 22:51
  • In Feb 2015, I got an e-mail from a Stack Exchange Community Manager asking me where to send a box of cool stuff. On November 30, after the mug was broken, I replied to the same person asking about a replacement. I haven't gotten a response. I've seen other posts here about obtaining mugs; if such questions are off-topic, perhaps the "merchandise" tag shouldn't exist. Commented Dec 6, 2016 at 22:56
  • 5
    Buying a new one would be the best option but the problem with that is that SE doesn't sell things any more. Personally, I wouldn't expect a company to replace something they gave me for free, spending their own time and cost to send it.
    – Catija
    Commented Dec 6, 2016 at 22:58
  • 9
    @Catija: I'm not asking for a free replacement. I'm also willing to accept "no" as the answer. Commented Dec 6, 2016 at 23:01
  • @Erik too much manpower. Though with the rise of print-on-demand shops, maybe they will reconsider someday. meta.stackexchange.com/q/137579/284336
    – Catija
    Commented Dec 6, 2016 at 23:32
  • 1
    You've now learned that not all casts are safe. Commented Sep 20, 2017 at 0:39

1 Answer 1


All of our mugs that go out with 100k and 250k swag packages come with a limited lifetime warranty! Not really, but we appreciate you all enough that we'd happily replace it if it gets lost or broken.

We do have your support ticket requesting a new one - we're just a bit backlogged at the moment and are pretty much ignoring swag temporarily until we knock down the backlog.

  • 4
    ... there's a 250K swag package? Damnit, now I got something else to aspire to once I hit 100K... Commented Dec 7, 2016 at 4:58
  • Oh, what about mugs obtained in different ways, e.g. writing a story? ;) Commented Dec 7, 2016 at 12:48
  • 2
    I got the new one a couple of days ago. Thanks again! Commented Jan 19, 2017 at 17:11

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