In Ask Ubuntu chat, there are some users (e.g. cl-netbox and Thomas Ward) of which the user icon is recently displaying wrongly most of the time:

incorrect icon cl-netbox

incorrect icon Thomas Ward

cl-netbox' icon on all sites id a blue square with the white letters cl. It shows up this way in the user list on the right and even in the popup bubble opening when I click his name. However, some chat messages have him with a default Gravatar (those green random triangles) showing up as you can see in the screenshot above. Not all messages show up the default icon though, it probably depends on the displayed icon size.

I tried both Firefox and Chrome, with and without add-ons, logged in and logged out, all show the same behaviour. Strange thing is that initially only cl-netbox was displaying incorrectly on my Windows 10 work laptop, but now also Thomas Ward is displaying incorrectly on my home Ubuntu notebook.

Hard refreshing using Ctrl+F5 sometimes changed the appearance of the icon on the left to some of the messages, but not necessarily all of them, and not always to the correct direction. Later posted messages may still show up with either icon...

I know this bug is very strange and probably difficult to reproduce for someone else, so it might probably be necessary that you provide me instructions on how to investigate the problem locally further and provide important information.

  • I don't see that - I see a blue icon with cl on it for the user avatar on chat. Do you have any extensions installed?
    – Oded
    Jan 20 '17 at 13:18
  • Same thing as the avatar on their chat profile page: chat.stackexchange.com/users/112690/cl-netbox
    – Oded
    Jan 20 '17 at 13:18
  • 1
    What we do know is that Gravatar has been flaky lately and this is likely some more of the same :(
    – Oded
    Jan 20 '17 at 13:19
  • As I wrote in my question, I was able to reproduce it with both Firefox and Chrome and both with addons enabled and disabled, but only on this single machine @Oded Jan 20 '17 at 13:20
  • Could be the way that machine is routed, perhaps clearing the DNS cache would help?
    – Oded
    Jan 20 '17 at 13:22
  • @Oded I ran ipconfig /flushdns as admin and hard-refreshed the chat site, but still see the green default icon showing up, unfortunately. Jan 20 '17 at 13:32
  • If you go directly to the image on gravatar and refresh a few times, what happens? I suspect an issue on their end (and not much for us to do).
    – Oded
    Jan 20 '17 at 13:36
  • @Oded When I directly access the Gravatar icon gravatar.com/avatar/34bc9c94a87d9cef8d7b410b2bc8a71d , it always is the correct blue one. It is also always correct in the main sites and even in chat in the user list in the right side bar and in the popup bubble of the username. Jan 20 '17 at 13:50
  • 1
    @Oded I have also seen this and with the same user in the same room. Both ByteCommander and I are in Europe. Could it be a regional gravatar server issue or something?
    – terdon
    Jan 20 '17 at 14:00
  • @terdon - could very well be, though I don't know how to test that. I too am in Europe, but not seeing the issue.
    – Oded
    Jan 20 '17 at 14:01
  • 5
    I see the issue too on chat.stackexchange.com/rooms/41/tex-latex-and-friends. Here's a picture click here that shows two different gravatars for the same user.
    – egreg
    Jan 23 '17 at 10:07
  • @Oded This has been observed as well in a stackoverflow chat room. It appears that only the bigger images seem to be cached somewhere and therefore show the default icon. Clear your browsers cache and you might experience the same as well. The default icon is shown as well on the right side of the chat. Jan 23 '17 at 10:32
  • I'm seeing this now. Feb 23 '17 at 7:41

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