Screenshot 1. The new email address was already added.

Screenshot 2. The old email address was already removed.

Screenshot 3. My email address was already updated.

Screenshot 4. I cannot use the new address (already added) to log in and still have to use the old one (already removed) to log back in.

Please see the above screenshots. My old email address was already removed, but I still have to use it to log into Stack Exchange. I want to use my new address instead of my old address as the login address. How can I do so?

I read this question and used the 'Send Recovery Email' method, but the email sent to my new address only allowed me to recover account for my old address although it had already been removed.

  • You should see "remove" link to the bottom right of each login. Click it for the old login, and it will be removed. – Shadow The Princess Wizard Aug 13 '17 at 13:47
  • Sorry, so I'm not sure what's going on. Better wait for a staff member to come over and take a look. In the meanwhile, you can click the "contact" link in the bottom of the page, choose "Other" as type of request, and explain the issue there. This creates an official support request for Stack Exchange team, which might take a while to be processed. – Shadow The Princess Wizard Aug 13 '17 at 14:07
  • I have revised my question. Please read again and tell me whether you understand what's going on. – Matthew Wai Aug 13 '17 at 14:47
  • No, sorry. Personally didn't have to remove any login, so can't really tell how it works from personal experience, just what I know from reading. – Shadow The Princess Wizard Aug 13 '17 at 14:54
  • You're saying you still can't log in with your new email after adding it? What happens if you try? – Cai Aug 13 '17 at 15:55
  • 2
    Heh oh great, we removed the Email field from the main profile edit screen so those instructions you found no longer work. sigh This just got a whole lot more complicated when it was already complicated. – animuson Aug 13 '17 at 16:08
  • @ Cai, yes I am saying that I still can't log in with my new address after adding it and removing the old one. When I tried using the new one to log in, I got this message, and I had to use the old one to log back in. You may try for yourself. – Matthew Wai Aug 14 '17 at 11:27
  • @animuson, you are a moderator, so can you tell me how I can change my login email address? If that cannot be done in the present, can such a feature be added? There is no reason a user cannot change their login address. – Matthew Wai Aug 14 '17 at 11:35
  • @MatthewWai I've updated the instructions there. The process is mostly the same and should still work if the email has been added to your account as a verified email. If you're still having problems, I recommend the contact form. – animuson Aug 14 '17 at 15:33
  • @ animuson, I added one more screenshot in my question. It shows that my email address has been updated. However, it still doesn't work. I still have to use the old address to log back in, so I have contacted the Stack Exchange Team as you suggested. – Matthew Wai Aug 15 '17 at 10:48
  • @MatthewWai That screenshot doesn't really tell me anything. Only setting your email there does not let you login with it. Please complete these instructions from step 2 onward. Make sure you type the new email into the account recovery screen. – animuson Aug 15 '17 at 14:29
  • @ animuson, the 'Send Recovery Email' method works after removing the old email address. My problem has been solved. How can I delete my message already sent to the Stack Exchange Team via the contact form? – Matthew Wai Aug 15 '17 at 15:06

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