Recently, I reached Contact Us page regarding merging accounts.

However, when I fill all required details and submit the form, it says,

enter image description here

I have tried the same on Stack Overflow and Movies & TV and all result in the same error.

What's the issue here?

  • 5
    "We've got 90% fewer tickets last week. The people must be really satisfied"
    – Magisch
    Mar 15, 2018 at 12:37
  • @Magisch Well, I don't have any problem here ;-). This is about merging accounts.
    – A J
    Mar 15, 2018 at 12:38
  • I know, I was making a joke :D
    – Magisch
    Mar 15, 2018 at 12:41
  • Can you please upload a real size screenshot? What you have is unreadable, it's downsized for some reason. Mar 15, 2018 at 12:56
  • @Sha just need to remove the "m" from the end of the image name
    – Cai
    Mar 15, 2018 at 12:58
  • @ShadowWizard I added "m" at the end of the image URL, which apparently has been removed by Cai.
    – A J
    Mar 15, 2018 at 13:10
  • @AJ oh, didn't notice. In the future, if you do this, please link to the full size image, so that we can see it. I thought you uploaded small picture to begin with. Mar 15, 2018 at 13:11
  • Its a pretty standard error message. That said, maybe email them? Mar 15, 2018 at 13:40
  • 2
    @JourneymanGeek How? Via contact us page? It's broken. ;-)
    – A J
    Mar 15, 2018 at 13:56
  • 2
    .... I can never remember which one of the two emails we're aware of is public... ;p Mar 15, 2018 at 13:56
  • The public email is [email protected] e.g. it's mentioned here. /cc @Journeyman Mar 15, 2018 at 14:38

1 Answer 1


So after some clarifying information from a chat transcript, what you are actually trying to do is merge Data Explorer accounts. Our contact us form simply doesn't work for those accounts. I'm not sure why it throws a server error with them, but it's very much by-design that you wouldn't be able to use that form to merge those accounts anyways, so the fix would just be a more graceful error message, which is probably not the goal you wanted to achieve here.

Data Explorer uses open source software and a completely different accounts system, which does not support having more than one credential on your account anyways. Logging in via a bunch of different ways will continue to create a bunch of different accounts for each different login method.

To be quite honest, you could probably get them merged by bugging a dev to merge them, assuming there's actually good reason for the merge (e.g. not a bunch of empty accounts that have never done anything). But merging SEDE accounts is not something we officially support, simply because with the way SEDE is built, it doesn't make much sense to support merging accounts there outright. Merging may move any queries you've created, but you'd still end up with one credential, and you'd still continue creating additional accounts by using other credentials. You'll just have to remember which one you used for Data Explorer and keep using it.

  • 1
    Oh. I should add those queries from another account in the favorite list and leave it as it is then. Thank you.
    – A J
    Mar 28, 2018 at 1:36

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