We're in the process of auditing all of the stuff that the system says, which includes:
- Post notices
- Warnings when using blacklisted links / tags / words
- We started looking at error messages, but something bad happened
- Moderator message templates
- 'Default' profile content
- I'm missing 20+ additional bullets here, there's a lot.
In some cases, language needs to be changed so the voice is understood to at least be supportive, ideally somewhat encouraging, and more often than not, ending in something the user can actually go do. We finally developed a UX writing standard and a better unified framework for presenting stuff to users, so we have some hope of a major audit ending up in the tone and wording being more consistent and more effective across the board.
You have to be careful with salutations though, even in the system generated copy, because circumstances can happen where the accidental irony is even more hurtful than the random sort of insensitive stuff that led to it.
We also have a lot of places where communities come up with their own wording, and we want to respect that as we try to achieve good consistency in tone and messaging, and that kind of collaboration takes time.
So your instinct here is really good, a lot of this stuff is 5+ years old and was great when it was written, but didn't age well. However, we have to look at all of it if we're going to look at any of it, or we just make the inconsistencies even more glaring.