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I took the following steps to try to change my stackoverflow.com password:

  • I browse to stackoverflow.com.
  • Click Edit Profile & Settings.
  • Click on My Logins. There is one, Stack Exchange.
  • Click "change password."
  • Enter current password, new password and new password (again).
  • Click Change Password. I get "An error occurred while attempting to reset password."

I know I have the correct old password because I had to use it to login here at meta.stackexchange.com. Why can't I change my password?

  • 1
    Out of curiosity, did either your old or new password contain multi-byte characters? I pinged the devs since this looks suspiciously coincidental with a few other bugs that have crept up, hang tight! :) – Tim Post Oct 17 '18 at 11:58
  • 1
    I can confirm this bug, having followed the exact same steps myself (reported several months ago). No 'multi-byte characters' involved. – Kal Nov 5 '18 at 5:42
  • The silence from the StackExchange folks is overwhelming. I opened a support ticket on this and I was directed to post here. Don't think they care. – cbarlock Nov 6 '18 at 12:36
  • @TimPost you know, hanging tight for so long (3 weeks by now) is painful. ;) – Shadow 10 Years Wizard Nov 8 '18 at 8:08
  • 1
    Try tweeting .@balpha and .@Nick_Craver about the issue. – Sonic the K-Day Hedgehog Nov 8 '18 at 8:11
12
+100

Yes, it's not working..

The solution for it is not to change your password with Stack Overflow's My Logins, instead logout your account and use the "forget password" option and follow the given instruction. Here's the "forgot your account's password" link: https://stackoverflow.com/users/account-recovery

If the above link is not working, just go to the login page and find the "forget password" option.

| improve this answer | |
  • 2
    Nice workaround. Thanks. – Kal Nov 13 '18 at 23:49
0

This bug has not been fixed yet. According to the message below, "Current password" is not checked properly for some reason.

Too many failed current password attempts; please try again later or visit account recovery.

However the "Forgot password" option is a valid workaround, lots of users may choose not to push for it.

How did I conclude that "Change Password" was not working?

First iteration:

  • Log out.
  • Log in again typing the password manually. Successful.
  • Try to change password typing Current password manually. Fail. "An error occurred while attempting to reset password."

Second iteration:

  • Log out.
  • Log in again using Google Chrome's password manager. Successful.
  • Try to change password using Google Chrome's password manager. Fail. "An error occurred while attempting to reset password."

Then:

  • Reset password using the "Forgot password" option.
  • Repeat iterations above. Same results.

Try a different browser (Firefox):

  • Log in typing the password manually. Successful.
  • Try to change password typing Current password manually. Fail.

After a few months:

  • Try to change the password on a different machine. Fail.
| improve this answer | |
  • 1
    This is not related to the bug, and not a bug to begin with. The message is crystal clear. – Shadow 10 Years Wizard Apr 14 at 20:49
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    @ShadowWizardisEarForYou I believe I've tried enough combinations (edited the post). – ahmedus Apr 14 at 21:21

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