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- “Contact us”… and then what? 1 answer
A lot of us have waited a very long time for the SE team to respond to a contact request via the contact form. Some of us just get impatient waiting, especially if we believe that the issue is (quote) "important". Also, the SE team gets a rather large volume of contact requests within each category.
The automatic response message to contact requests says that a response will be sent within 24 hours. However, the majority of contact requests I've sent overall aren't responded to within 24 hours, some get a response weeks later.
Based on this, it would be nice to have a more accurate "estimated response wait time" that loads live based on the current backlog of contact requests made and that have yet to be handled. This way, we reasonably know how much time to expect to wait before we get a response. For example, if this didn't exist, I might start to get anxious if I don't get a response a week later (since I was told I'd get one "within 24 hours"), but not so if the page clearly notes that the expected response time is two weeks. (To avoid confrontation if the team doesn't respond within the "expected" time frame or just a little bit too late, we can pad the number, e.g. say "within 2 weeks" if it's estimated at 10 days.)