7

Recently, some users that have their avatar generated by (or just imported from?) Google have a broken avatar, since Google no longer provides an image at the given URL, but a 404.

See My picture is missing on my profile page, for an example.

Now, this isn't really the fault of SE, but there may be a large amount of users that are impacted by this (for whatever reason Google did this).

So, how can or should we help these users? I can think of 2 types of solutions:

  1. We can inform the impacted users somehow and provide guidance on how to fix their avatar. This should be easy, but this may leave a large amount of figures that will remain broken.

  2. If the url has changed to something predictable, an SE developer might be able to run some update and fix everything automatically. That is nice, but may be next to impossible.

What should we do?

  • I'm not sure whether this is a bug or discussion, feel free to fix that if it is wrong. – Discrete lizard Jan 22 at 15:57
  • 1
    This is a bug, Stack Exchange should change the code for importing the profile picture from Google+. – ShaWiz Jan 22 at 15:58
  • There's nothing wrong with the Google images. If that link is returning 404, it's because the user deleted their Google account, or otherwise did something at the Google side to make the link not work anymore. – animuson Jan 22 at 16:02
  • @animuson so it's dupe of this one? – ShaWiz Jan 22 at 16:19
  • @animuson I am going to verify whether the user at Computer Science is aware of some deletion action on the Google side. What you say may be true, but it may not be obvious to an user. – Discrete lizard Jan 22 at 17:22
  • @Discretelizard From their comments on the original question, it sounds like some sort of Google account merge took place. Their URL changed completely. We don't ever update picture URLs for external services like that, so they'd have to just change to a different profile picture method. – animuson Jan 22 at 17:25
  • 2
  • @MySharona I honestly don't see any evidence of that - may have just been an incorrect assumption. Users are still registering with Google accounts with images that work just fine, and the user in question does have a working image URL - it just changed from what we had recorded previously, because something weird happened with their Google account to change the ID. It might make sense to re-check the image URL on subsequent logins to catch weird cases like this, but nothing appears to be broken on our end. – animuson Jan 23 at 2:41
  • @animuson Among the employees, meta.stackexchange.com/users/395495/dylan-nakahodo and meta.stackexchange.com/users/394114/khalid-el-khatib now have 404 avatars (both Google), so it's not an isolated case. – user302202 Jan 23 at 3:46

You must log in to answer this question.

Browse other questions tagged .