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"Two time's a charm"... but "two watches's an error".

Apparently DHL has just started getting ready for shipment of the watches from the December swag contest. Some users already got a mail from them...

... but some got TWO.

It doesn't appear to be just a dupe message - the two mails do indeed have different item numbers and waybill codes. This seems to indicate that there was an error at some point and some users are being sent two watches instead of one.

I will be honest: I don't really dislike the idea of a second watch. There are so many uses for it: give it to a friend, keep it under a glass dome as a collector item, wear a watch on both hooves arms... But a part of me is fearing that due to the same error someone may receive zero watches instead.

I also realize that probably by now it could be anti-economical to try to fix the error, but I think something will have to be done in the case some users are left without their prize.

I am therefore posting this message to warn the staff. I have considered using the contact mail too, but I am somehow assuming this may be the fastest option right now.


Recap:

  • some users are apparently being sent two watches
  • if this doesn't create any problem, I doubt any of them will take the second free watch as a personal offense
  • you may have to do something if some winners are left without a watch.

EDIT - Just received a third mail, different waybill code as usual.

  • 4
    It seems that it's because of your amazing location in profile ... – αλεχολυτ Feb 25 at 14:48
  • 4
    Somebody could start a stuff give-away... – MEE the sneaky user Feb 25 at 14:58
  • 10
    Lookin' into it... – JNat Feb 25 at 15:02
  • 2
    I also got two confirmations. I figured there were some wires crossed somewhere, but it never occurred to me that someone might be going without that shouldn't be. – fbueckert Feb 25 at 15:06
  • 2
    The same happened to me. Two confirmations. Plus, according to DHL the package should arrive at 10PM today while I am living in Germany. Furthermore, the DHL page states that the shipment has not even been picked up by DHL yet. Hurry up guys! It's 6 hours left to get from Massachusets to Berlin! :D – fameman Feb 25 at 15:13
  • 11
    One watch, two watches, ..., 32767 watches, -32768 watches, -32767 watches, ..., -2 watches, -1 watch, no watch – Meta Bug Wizard Feb 26 at 6:10
  • 3
    @fameman Same here, except I didn't get a second message. Still status not picked up by DHL. – Magisch Feb 26 at 7:17
  • 4
    Mail number three just arrived, again a different waybill code. – Tinkeringbell Feb 26 at 16:17
  • 2
    And same here. Three mails, three different waybill codes, all in "Shipment not yet picked up by DHL" status. – SPArchaeologist Feb 26 at 16:23
  • @ɪBᴜɢ user: "What time is it?" [watch bursts into flames] – Won't Feb 26 at 16:47
  • 1
    Hmmm... estimated delivery... seems like DHL itself could need some Timex watches as well. ^^ – fameman Feb 26 at 17:56
  • I just got my watch but I didn't get any message about it shipping. How were you told, did you get a moderator message telling you you should "watch yourself"? Also, if the messages got mixed up and anyone has my address, you need to know that I have a giant S and I'm ready to defend myself. – Laurel Feb 26 at 20:46
  • 1
    I just woke up to an SMS notification, saying that the package with the third waybill number I was sent will arrive Friday. Nothing on the other two yet. – Tinkeringbell Feb 27 at 7:43
  • 1
    @Tinkeringbell Watch out, you might be running out of time to recieve the package :D – Magisch Feb 28 at 11:52
  • 1
    @Criggie The closest thing you could probably do is adding a reply with a photo of the watch here. My only advice should you decide to is to be very aware of the "humbug factor" - that post has already attracted some downvotes and has been closed / reopened in the past: I'm not sure your answer would live a different destiny. – SPArchaeologist Mar 4 at 10:31
17

I checked with our vendor, and they weren't able to figure out why the multiple messages were sent by DHL... They did assure me, however, that only one watch per-user was sent, and that all users in the list should be getting their watches.

They also mentioned that DHL is rather verbose in terms of notifications, so you can prolly expect more emails from 'em any time there's a status update on your package — which can be useful, in particular if it's held up in customs, or something like that... Oh! if DHL/Customs reach out to you about any payments, our vendor said you can tell Customs that "all duties & taxes are being billed back to Stack's DHL account."

  • I also received three shipment notifications in February, but all of them still have status "Shipment not yet picked up by DHL". Is there something wrong or do I just have to be patient and wait for a second batch of watches to ship? Sorry to bug you about this & thanks a lot. – hbaderts Mar 25 at 9:25
  • There isn't going to be any second batch of watches shipping, @hbaderts; can you reach out to me via email with your details and more info? – JNat Mar 27 at 12:07
6

UPDATE: JNat just replied and posted some feedback about the "incident". I will still leave this reply for historical reference but please refer to his reply instead for more up-to-date information.


Some days later, I haven't received any update on the problem, neither from Stack Exchange nor from DHL.

That said, just yesterday the tracking status for the last message I received was updated, and it appears now that the package is in transit. The first two messages instead still report a status of "not yet picked up".

Because of this, I would say it is safe to assume that the first messages can safely be ignored for now. While the original cause of the problem hasn't been disclosed, so far there is no evidence that would suggest multiple watches are being sent to the same person.

Obviously, I will update this post if I gain any new insight into the incident.

  • I know "me too" comments are frowned upon - but likewise - I have the initial 2 tracking numbers still and there's no change in status. The third, I got my watch ;) – Journeyman Geek Mar 2 at 7:18

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