DHL says the Stuff-A-Way package is held by customs (in Germany). As suggested in this question I told them that any duties and taxes should be handled by Stack Exchange.
They now wrote me back that they need more information. They want me to provide:
- a detailed description of the package's content
- how much every single item is worth
They say after 4 days they will bill (me?) for every day that they hold the package, there is a base fee and also a per item fee if it is more than 3 items.
How should I proceed here?
I don't know the exact contents or how much it is worth.
Update: I just saw that there is an attachment that includes a scan of an invoice with items and price. I will copy that information to their other form and see how it goes. Their forms are a bit confusing though, so any tips how I should declare the shipment are appreciated.
I'm also not sure how duties/taxes will be handled. Stack Exchange is not mentioned anywhere on any document - invoice and sender is by "STEX (PRINTEX) INC", so I'm not sure if they know who to bill.
Update: DHL now requested an order confirmation that shows the value of each single item and which includes information about package(s), sender and receiver. They say they don't accept invoices as proof of the good's value. Unfortunately I couldn't yet get any response from Printex.