There was a (now deleted) question on MSO about freezing the meta room (10k link). The answer was that nasty things were said there, now the nastiness got cleared and the room was unfrozen when heads cooled down. All would be OK, but one detail came, that froze me. During refuting those unacceptable things said in chat (I believe they were like this as they are cleared now and I couldn't see them) the following statement came:
We as a company provide inclusive spaces. That goes for our offices, our sites, everything. Conversations about you coming to terms with people not fitting your understanding of what an identity means are for your therapist, not a chatroom we host :)
Now this really hurts. I had mentally ill people in my family. I know also about such people in my surrounding. I have prevented multiple suicide attempts. I know people who lost their loved ones due to suicides. Dismissing anyone with "talk with your therapist instead" in my opinion has nothing to do with being inclusive to those, that really need a therapist's help. And to those who stand behind them. And it didn't come from a random hater, but from a Stack Exchange employee.
I believe this is against current CoC, but still it comes so easy and seems that no one cares. Are there any plans to achieve more welcoming attitude in this aspect? Are some CoC changes needed?
I'm grateful for Tim's answer. My intention, however, was not to point on any particular user, but rather to ask for some reflection on how Welcome Wagon was done. I mean, it is almost one year and a half since it started and still such a stigmatized group is forgotten. What went wrong? Do we need any changes in policies to fix the situation?