We learned (or were painfully reminded, rather) to never ship at 6 PM (EDT) on a Friday. We didn’t follow that rule last week and as a result there was a lot of confusion over the weekend. Even more, this weekend was a religious holiday observed by many on the site. We’re sorry for the confusion and uneasiness that caused. Source
The timing of the removal is very relevant. It was done on a Friday evening, and from personal experience I know that staff, which also includes CMs (community managers), generally do not respond to private correspondence or tickets during the weekend. The fact that this was communicated Sep 29 on a Friday evening (as the Director of Public Q&A informs) is shameful. The user was denied a fair hearing and the opportunity to defend themself. It also meant that a real person, had to wait until the weekend was over before even hoping to receive some form of official communication and clarification.
Imagine the effect it must have had on their physical and mental well being to hear that their status, title, and responsibilities to several communities (Mi Yodea, The Workplace, Worldbuilding, Writing, Beer Wine & Spirits and Meta Stack Exchange) had been removed with immediate effect. Imagine living through those 48 hours, not hearing a word from the very company you had dedicated years of selfless work; nurturing newcomers, housekeeping sites, keeping "law & order", supporting and defending the company against glib accusations but also constructively criticising it when the company needed to hear the truth. Volunteering not weeks but –years–of work, love, and curation until a site flourished and could finally graduate from beta status. All gone. The very company that owes so much to this single user, kicked them out on a Friday evening.
Finally, why has no employee of SE publicly supported this user? As of today, Friday 4 October, not one single employee has even attempted to be the voice of reason in the comments.
The implied message of that silence is the following:
- That the dismissal was not without grounds.
- That the user was guilty of gross misconduct.
- That the user's performance ability and performance was lacking and/or not up to expected standards.
- That the user's publicised version of what happened was flawed, imperfect, inaccurate or worse, false.
The dismissal has not only affected the community's trust in SE, it has also adversely affected real human beings. Their health and safety have been completely ignored.
The SE corporation (while wrapped in the false flag of diversity) has shattered any illusion that they respect me as a Jew (given the timing of what they've done to M–). They claim firing M- was to keep Lavender users (specifically trans users) safe. Yet they've unleashed a torrent of vitriol against every single one of us.
and [emphasis mine]
[The Director] has deeply flawed ideas and has behaved outrageously, but she is still a human being deserving of civil behavior. I, unlike [the Director] and like (I think) the rest of our community, believe that it is possible to disagree and still be respectful. I do want her to feel terrible about the wrongs she has done (and I wish her as many sleepless nights as I've had) -- and then I want her to do teshuva: make amends, apologize, and strive to do better. SO Inc. could still fix this if they choose to, but the silence has been deafening so far. – source
Is this is the first time that a serious decision undertaken by SE was "shipped" on a Friday?
What actions or process can be put in place so as to avoid similar situations in the future? Or at least ensure a user does not needlessly suffer in silence for 48 hours?