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Links to "Unsubscribe from emails like this" and "Edit email settings" in the "The Overflow Issue #3" email message that was recently sent out don't work. -- I tried to unsubscribe from the email but the link produces a 404 page not found.

Here is the url with personally identifying bits edited out:

https://itr-links.stackoverflow.email/e/eh?_t=XXX&_m=XXX&_e=XXX

  • can you add the url you're trying to load without the personally identifying parameters? – user1306322 Oct 30 '19 at 16:20
  • The links look like this: itr-links.stackoverflow.email/e/eh?_t=XXX&_m=XXX&_e=XXX itr-links.stackoverflow.email/u/… Where 'XXX' is a bunch of letters/numbers/etc.. – Neal Anders Oct 30 '19 at 16:22
  • Going to the URLs w/o any query parameters = Bad Request For request 'GET /e/eh' [Missing parameter: _t] – Neal Anders Oct 30 '19 at 16:23
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    One does not simply unsubscribe from SE's newsletters. – Zoe Oct 30 '19 at 16:23
  • I've edited your post to include the link, feel free to add more details about how to reproduce this issue :) – user1306322 Oct 30 '19 at 16:25
  • Thanks, I'm checking this now – Dean Ward Oct 30 '19 at 17:47
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I checked the email I received myself and the unsubscribe link worked just fine, we're also seeing traffic in our logs to indicate that the links are working.

Judging from the URL that you hit in our logs there's a double brace (%7B%7B) in there which really shouldn't be there. I've grabbed a copy of the email from our logs and the link appears to be formed correctly there and I can hit it successfully. If you try again it should be fine.

I'm going to speculate that a redirect went wrong here (possibly an issue with the third party that is used for these emails) and it failed to template the URL correctly.

  • Odd. The 'Edit Email Settings' link works now, however the 'unsubscribe' still 404's on me. Looking at the raw html src from the email the unsubscribe href url doesn't contain any %7B in it. – Neal Anders Oct 31 '19 at 18:17
  • @NealAnders it is a redirect URL. I checked the redirect on the link you were sent and it correctly goes to the right place. I think you’re hitting a server from our email platform (a third party) that is doing something different to what I’m seeing. No way to tell without seeing the interaction between your browser and the server. If you can get that from your browser’s network tab we can isolate it further – Dean Ward Oct 31 '19 at 18:49

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