First post to mention is Why was the previous Code of Conduct FAQ (and all answers) removed?. I turned there and wrote an answer after figuring "oh, somebody deleted that FAQ, and all answers and comments with it". (note: the linked question isn't the problem, but the action that triggered that question)
The second post came as surprise, too. A comment on another of my answers, linking to some extremely kind tweets by Yaakov Ellis.
My point here: in both cases, employees of Stack Exchange, Inc. did something surprising that caused emotional reactions.
The first one got me, and probably hundreds others furious, for not much of a reason. More uproar and anger, as if there wasn't enough of that around already.
The second one did the exact opposite: it made me felt heard. It immediately connected me to the people working "at the company".
Overall, this is more of an observation, but in order to ask a question: Stack Exchange, Inc., would it be possible to act more like "post 2"?
Your development team wants to work with us, and hey: we work with them.
Thus, coming to essence of this question: is it possible that your communication team accepts reality, and starts working on the most pressing issue? Like your web development team: take bold actions, and regain the trust of the community.
And to be clear: that central issue is: a well-respected moderator was dumped and now, after five weeks, and she now feels that turning to a lawyer is the only way to regain her public reputation.