11

In relation to Feature request: append text of Contact Us submission when sending auto-response:

Is emailing [email protected] or [email protected] equivalent to using the "Contact Us" button?

I am asking because I wonder whether emailing one of those addresses might function as a work-around.

Is there any difference between emailing [email protected] vs. emailing [email protected]?

0

1 Answer 1

21

Emailing team@ will end up in exactly the same queue with exactly the same message. It is just an alias that we no longer use for outgoing email, so you'll never see us reply back with it (which can sometimes mess up your email chain depending on your client, causing the reply to start a new chain).

The support@ email, though, is a catch-all email for "we don't know which product you're trying to reach out about" - it still doesn't send any additional information, but the auto-response doesn't make assumptions about the product and is much more vague. It's generally a less effective way of contacting about commumity support issues because it has to go through an extra triage step before ending up in the correct queue.

If you'd like to email us directly so that you can keep the original message in your inbox, email to [email protected] as the preferred avenue for community support issues.

For reference, here's a more straight-forward breakdown of the email addresses we follow:

You may see some places where the same email addresses are referred to with an @stackexchange.com address. These are aliases for the equivalent @stackoverflow.com addresses.

All the community-related options on the contact us form email to community-support@ when submitted.

3

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .