Yesterday I received a strange mail from YouTube, related to their API, but not about programming. I contacted Google and they sent me to this link: https://developers.google.com/youtube/v3/support

It claims:

How to Get Help

We support the YouTube Data API on Stack Overflow. Google engineers monitor and answer questions with the youtube-api, youtube-data-api, and youtube-v3-api tags.

That is the entire help page. They seem to believe that it's OK to use StackOverflow as a general support platform, no matter if the problem is programming related or not.

I heard that something like this has happened a few times in the past and could be relatively easily resolved by having someone from StackOverflow (the company) contact the other company and clearing this up. Can this please be done here as well?

  • 3
    Probably you meant to post this on Meta Stack Overflow because this only concerns the one site. – Laurel Feb 13 at 23:59
  • As this question is about a situation on one specific site in the Stack Exchange network, unfortunately, we have to mark this question as "off-topic" for this site. Each site has a per-site meta where you can ask questions about that site, which can be accessed through the site switcher on the top right corner. Questions on this site, Meta Stack Exchange, are expected to relate to the entire SE network as a whole, not just one specific site. – Sonic the Anonymous Hedgehog Feb 14 at 0:01
  • Does this answer your question? Where to ask questions regarding the YouTube API?. There are a few sites using the tags. – Rob Feb 14 at 0:18
  • @Rob Nope, that's about questions that are actually on-topic. This isn't, the issue is that Google wrongly points here for all questions about their API. Someone needs to contact them in an appropriate way (I don't know how that is done) and tell them to stop pointing off-topic questions here. – Fabian Röling Feb 14 at 1:38
  • @SonictheAnonymousHedgehog So should I flag it for migration then? Otherwise I would need to re-ask the exact same thing there. And it's debatable whether this is only a StackOverflow issue, because similar cases have happened to many sites of the network in the past. – Fabian Röling Feb 14 at 1:39
  • 1
    There have been some non-programming Google/YouTube questions on SO and some were redirected to our WebApps site. – Rob Feb 14 at 3:34
  • @Rob OK, but "please, Google, stop sending me mails that I should not receive and sound like something would happen to my account soon" can't possibly be on-topic on any SE site, it's also not useful to post them anywhere where Google does not read them and the main problem is still that Google acts like StackOverflow would be their support page. – Fabian Röling Feb 14 at 15:25
  • "... I received a strange mail from YouTube, ... I contacted Google and they sent me to this link ...". You can: 1. Reply that the help was not helpful, 2. Wait for an answer here from an employee, 3. Read: "What if I disagree with the closure of a question? How can I reopen it?" and follow that advice. Whether or not an employee desires to write on your behalf remains to be seen. --- When this was still open you had the opportunity to provide your own answer, or improve your question, instead of arguing it in the comments. – Rob Feb 14 at 16:28
  • 1. What do you mean? Reply where? To the mail? My point is not the mail, that was resolved in the meantime, my point is that Google points to StackOverflow as its general support site, which is wrong and someone at the company should contact Google to stop that. 2. I can't wait for an answer to a question that gets instantly and rightfully closed as off-topic. 3. No, I cannot reopen that question. The point is that it is in fact off-topic and Google should stop directing people here. – Fabian Röling Feb 14 at 17:13
  • This is an example of what I had in mind: meta.stackexchange.com/a/146855/353011 – Fabian Röling Feb 14 at 17:22

Browse other questions tagged .