After some years of enthusiasm about Stack Overflow and other Stack Exchange sites, admiring the politeness of the communities and the effectiveness of the whole system, I finally stumbled upon a serious problem, and decided to make a complaint to the staff.
In this page What recourse do I have if I believe a moderator has abused their privileges?, I've read about what to do in that case, of course after having made the other recommended actions.
I wrote a message using the "Contact" link "at the bottom of any page", as stated. Two months have passed, and still nothing is happened, not even a signal that someone did read my complaint.
I then searched for some other way, and found this page: Who is on the Community Management Team, and what do they do? where there is a list of people that should "help you out, really". In their profile page you can find their email addresses. I wrote an email to three of them, leaving some day between each one. Again, no replies, no signals that someone has even received my messages.
Now I wonder: are these people really interested in user's feedback, or at least interested in ensuring that no abuses or other serious problems grow in their communities? This is question 1.
Question 2: Are those email addresses fake or what? Are they supplied just to give the impression that someone cares about users?
Question 3: What can I do now? Should I sit in peace and leave? Or is there still something I can try, once again?
--- update ---
It has been suggested that this question: "Contact us"... and then what? could be the right answer. I think no, because it is 3 years old and it does not suggest what to do other than wait for a week. I've read that there are, these days, new efforts in improving exactly these kinds of problems. I am referring, for example, at the tag "status-review".
Moreover, I want to understand better what the Community Team does (Who is on the Community Management Team, and what do they do?): I wrote an email to some of them, but nobody replied. Wouldn't it better, at least, to inform the user with something like "we received your email but we have no time to examine it: please be patient"? Now I have the doubt that the mail system does not work, but it seems more probable that the CM really does not reply.