I wanted to share with you about who the people that work on our Community are, and how we are organized. For context, I (Teresa Dietrich) am the head of Product, Community, Design and Engineering, a combined Chief Product and Technology Officer. I joined the company in mid January and report directly to Prashanth Chandrasekar, the CEO. Both of the following teams are members of the organization that I lead.
Our Community Team endeavors to ensure the wellbeing of our sites and that the needs of our users are heard. That means focusing on things like facilitating communication from our users to the company, and making sure our users are well aware of initiatives coming from inside Stack Overflow. We also are responsible for the trust and safety for our users, and supporting our moderators and curators.
The Community Team includes:
- Philippe - VP of Community
- Juan M - Manager, Community Management
- Rosie - Manager, Community Management
- Ayo - Community Manager
- Catija - Community Manager
- Cesar M - Community Manager
- JNat - Community Manager
- Nicolas Chabanovsky - Community Manager
The Community Team is divided into three sub-teams; the Community Operations team, the Trust and Safety Team, and the Curator Support team.
The Community Operations team is responsible for projects involving tools and requests from the community, such as running elections and handling tickets escalated by moderators. They also work with the product team to improve the tools available to CMs.
The Trust and Safety team is responsible for handling user safety on the platform, including preventing harassment, PII concerns, and other abusive behaviors on the network.
The Curator Support team is responsible for communication and support for moderators and high-rep users who deal with most of the content curation (such as voting and reviewing). This team is who you'll primarily see in communication between moderators and the company.
We have recently renamed the product development team that builds our public Stack Overflow and Stack Exchange sites to the Public Platform Team. You may see questions and/or answers from members of this team here and across the sites.
Our Public Platform Team includes:
- Des Darilek - Director of Product, Public Platform. Responsible for Product Management, Design, and User Research.
- Anita Taylor - Product Manager
- Brendan Cleary - Senior Product Manager
- Emma Zhu - Product Researcher
- Lisa Park - Product Designer
- Jon Chan - Team Lead for the Public Platform Engineering team
- Adam Lear - Tech Lead & Developer
- Brian Nickel - Developer
- Kristina Lustig - Developer
- Kyle Pollard - Developer
- Yaakov Ellis - Developer (and Community Advocate)
Yaakov Ellis, a developer on the Public Platform Engineering team, has recently taken on an additional role as Community Advocate. He now spends approximately 25% of his time working on community projects including policy and communication. He also leads a group of employees throughout the company that are or have been active members of our community called the Community Members at Large. This team of about 10 are volunteers who care deeply about the community and provide feedback around policy and communications.
We have created a Community Leadership Team that works to coordinate and prioritize our policy, communications and work that impacts our community. The members include Philippe, Juan, Yaakov, Des, Rosie and me. We meet weekly to review all tasks on the Community pipeline, review deliverables, and discuss relevant priorities.
These teams work together to give feedback from different viewpoints with the goal of ensuring that we arrive at the best possible outcome and prevent avoidable mistakes. Depending on the nature of the policy, process or communication, it is reviewed and feedback is given by some or all of: the CLT, Community Managers, Community Members at Large, and the Moderator Council. Many important items are also previewed to the moderators (in their private Teams instance) before they are made public.
I hope this gives you some insights into who we are and how we work together. If you have questions or if there are any clarifications I can make, please put them in an answer and we’ll try to respond as best we can.