I wanted to share with you about who the people that work on our Community are, and how we are organized. For context, I (Teresa Dietrich) am the head of Product, Community, Design and Engineering, a combined Chief Product and Technology Officer. I joined the company in mid January and report directly to Prashanth Chandrasekar, the CEO. Both of the following teams are members of the organization that I lead.
Our Community Team endeavors to ensure the well-being of our sites and that the needs of our users are heard. That means focusing on things like facilitating communication from our users to the company, and making sure our users are well aware of initiatives coming from inside Stack Overflow. We also are responsible for the trust and safety for our users, and supporting our moderators and curators.
The Community Team is divided into four sub-teams: the Community Engagement and Enablement team, the Trust and Safety Team, the Community Strategy team, and the Community Support team.
The Community Engagement and Enablement team (led by Rosie) is responsible for projects involving tools and requests from the community, such as running elections and handling tickets escalated by moderators.
The Trust and Safety team (led by Cesar) is responsible for handling user safety on the platform, including preventing harassment, PII concerns, and other abusive behaviors on the network.
The Community Support team (also led by Cesar) is responsible for communication and support for moderators and users. This team is who you'll primarily be dealing with when you write us from the /contact pages.
The Community Strategy team (led by Philippe) consists of the team leads for each of the teams, as well as Nic, our data analyst, and Berthold, who is the main CM for Collectives on Stack Overflow and also previously looked after our liaison work with the product team (this is time spent consulting on tooling, new features, etc., and communicating them out to you, as well as collecting and sharing feedback with the product teams).
You can find out more about who's on the Community Team in this post.
The Community Products organization is responsible for the development of all public-facing products, and is split into a number of teams. Each team has its own area of focus, and is staffed with a Product Manager, Tech Lead, Developers, and Design, along with support from Community Liaisons, Engineering Management, Scrum Leadership, Research, Data, Testing, and Product Marketing.
Here is a breakdown of the team concentrations (there are too many people to list them out here):
Community Enablement: Supporting moderators and community managers through improved tooling and automation
Creators & Curators: Improving the Q&A experience for question askers, answerers, and maintainers
Consumers: Supporting the broader community's experience and their ability to discover content
Collectives: Supporting member and client experiences within Collectives™ on Stack Overflow including Admins and Recognized Members
Awareness: Advertising and sponsorship products across the Stack Overflow ecosystem
Yaakov Ellis, a Tech Lead and Developer on the Creators & Curators team, continues to hold an additional role as Community Advocate, through which he helps to support Community-related initiatives at Stack Overflow.
I hope this gives you some insights into who we are and how we work together. If you have questions or if there are any clarifications I can make, please put them in an answer and we’ll try to respond as best we can.