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In November of 2019, I submitted the form at https://meta.stackexchange.com/contact.

Image of the "Thank you for contacting the SE team" message in Help Center > Contact

I got no reply. In Dec. 2019 I submitted the form again. And I emailed team@stackoverflow.com, support@stackoverflow.com. I got no reply. In March of 2020, I emailed tpost@stackoverflow.com to see if Mr. Tim Post can investigate. But I still got no reply.

For privacy, I don't want to say what the purpose of the email is, but it's legitimate.

What can I do next? Who can I contact to get a reply?

  • 2
    If you want a specific answer from an employee you need to tag this support - as a discussion it's probably a duplicate of this. You can close this as a duplicate yourself, if that answers your question. – Rob Oct 13 at 23:08
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    @SonictheMaskedWerehog Technically it's a duplicate, but closing the question won't fix the issue. Apparently it's a recurring problem and not as uncommon as anyone would like to (also based on other duplicates we've seen of that question in the past). If the team doesn't respond within a year (!), I'm tempted to call this a bug in the process. Not even a canned message... – Mast Oct 14 at 6:35
  • You're not lucky enough to get a response. With thousands of contact forms submitted, it's normal that some fall between the cracks and lost, especially when the team that should handle them is very very limited and under staffed. – Shadow Wizard Wearing Mask Oct 14 at 16:02
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    Anyway, to answer the question: there's nobody you can contact, but posting here has the biggest chance to give you what you need. – Shadow Wizard Wearing Mask Oct 14 at 16:08
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There is no easy way for such case, as their support system metric is kept private. We know they are understaffed, I seen some stats there (600 unhandled CM escalations), but at which speed they can recover the support mailbox and to be pro-active is another question we can't answer.

To share an experience I got no email answer too, two-times.

In my case it was un-easy question, but in my case it was for a topic related to moderation. (no need to answer them now if a CM read that answer, as it's outdated anyway now)

I got faster answer, like shadow wrote from posting here, or by using the chat when a CM is present or by using twitter directly.

IMO the topic you ask might greatly impact the answer time, if they would need to develop or take a lot of time to answer you, they might try to empty their support bin before, as they have no ETA to respect, but they might want to clear the most tickets before touching bigger problem, which for me would seem natural in such case.

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